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difficult advisor
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I got Apple to offer me device replacement (because butterfly keyboard), but now I’m having further issues with Apple support (any advice appreciated)
(I’ll try to keep this as short as possible) tldr; The keyboard on my 2018 (4 thunderbolt, $1800) MBP failed multiple times, leading to device replacement, however, Apple is offering me 13” M1 MBP (my problem with that: only 2 thunderbolt ports and $500 less than what I paid for my Mac...- psanchez04
- Thread
- 14" macbook pro apple apple support butterfly keyboard device replacement difficult advisor m1 2020 macbook pro macbook pro 13" 2018 repair
- Replies: 13
- Forum: MacBook Pro
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Other Tips on how to reach a tier 3 advisor/supervisor?
Does anyone have tips or experience on how to reach an Apple Support Tier 3 advisor? I am having a problem being charged $634.94 for “not returning a damaged IPhone within 45 days” when in fact I did return it and they then sent to back to me without explanation. Any suggestions on my situation...