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tier 3

  1. CML10

    Other Tips on how to reach a tier 3 advisor/supervisor?

    Does anyone have tips or experience on how to reach an Apple Support Tier 3 advisor? I am having a problem being charged $634.94 for “not returning a damaged IPhone within 45 days” when in fact I did return it and they then sent to back to me without explanation. Any suggestions on my situation...