Why was it silly?
If the user was unhappy with the quality of the product they bought, it makes sense to return it while they still can.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Apple Investigating 16-Inch MacBook Pro Popping Sound Issue, Fix Planned in Future Software Updates
- Thread starter MacRumors
- Start date
- Sort by reaction score
Why was it silly?
If the user was unhappy with the quality of the product they bought, it makes sense to return it while they still can.
It happens on my 16" MBP with YouTube videos and other online audio and video. Doesn't happen with the Music or Podcasts app. I remember people talking about this happening on previous models, but I never noticed it on any Mac until now. I don't use the on-board speakers that often, but I hope this is fixed. Based on what beta testers are saying, it sounds like it has been. I know there's a general perception here that anyone who complains about anything on an Apple product is just a "hater" who needs to shut up, but the fact is that these issues don't get fixed unless enough people bring them to Apple's attention. This is being addressed because people reported the issue. There does need to be enough noise made about these issues otherwise companies may not know about them or may not bother to fix them. If the issue is software-related, Apple will acknowledge the problem and there will be a solution.
When you have to deal with million of machines, there cant possibly be no issues at all. To say otherwise, would be a miracle.
If that’s the only complaint and it’s something with a software fix, it’s silly to return
Spot on - I wish more people realized this.
"Ignoring issues" and "keeping quiet and adapting" are not helpful solutions at all.
By that definition all computers are defective. The butterfly definitely had higher failure rates than it should, that the whole reason Apple created the service program. They were quite clear about it, though some constantly declared Apple wouldn’t dump it because they would be “admitting it was flawed”.
Last edited by a moderator:
Not my intention at all. I am only trying to point out that parts that exhibit larger than expected failure rates can reasonably be called defective.
Last edited by a moderator:
That is debatable. If it really bothers the user, there is no harm in returning it. If the issue ever gets corrected, they can always purchase it again.
People are reporting that this issue has been around for a while on other MBPs and have yet to be fixed with a software solution.
Including the person that you quoted:
@Mythlin is still waiting for a software fix on a older MBP that may never come.
Returning something while one is still able to is not silly at all, it can always be purchased again. Holding onto an expensive device with a problem that bothers the user with the hope that there might be a fix coming could be considered a little silly.
Besides, I personally wouldn't rely or count on on Apple's software fixes to problems in the short term, at least not lately. My iOS 13 mail is still screwed up.
Me either - half the time it seem like fixes eventually come along but then simultaneously introduce new problems.
Don't these machines come with Catalina installed? If you choose to downgrade, you're on your own, I say.
[automerge]1575757812[/automerge]
Because this not a design flaw with the hardware (apparently), and this issue will be fixed in software (apparently). So returning the hardware solves nothing. I think that's what he meant.
Unless you know the rate, let's agree to be serious and not speculate. Apple is yet again taking care of their customers and continues to sell the butterfly keyboard. That's where we are.
Apple never acknowledged a "greater than average failure rate."
I also never said the keyboards aren't experiencing a higher rate than they want in an ideal world. I am saying the rate is evidently acceptable enough to not take any drastic action AND allows them to continue selling them as is.
You people calling it an inherent design flaw, serious defect, and acting like the sell every MacBook with a broken keyboard are creating unnecessary drama and false accusations.
[automerge]1575762801[/automerge]
You can't like the keyboard. It has serious design flaws and is defective.
This year will go down in history as apples most buggiest year. How about testing your hard and software before releasing it? Oh, and how about paying taxes like you should.
Perhaps the criticism comes from some of us that have been around for a while. Apple used to be unique with exceptional quality, but that started to fade around the same time when the first iPhone came out. In recent years it's become more prevalent. I visited the Scottsdale Apple Store last week and I played with the 16-inch but I've grown skeptical.
I used to be a 'damn the torpedoes, full speed ahead' type a guy, and I considered myself pretty good at troubleshooting Apple products, but not anymore. I can't keep up with them.
I used to be a 'damn the torpedoes, full speed ahead' type a guy, and I considered myself pretty good at troubleshooting Apple products, but not anymore. I can't keep up with them.
Just like Lenovo, Apple uses us customers as beta testers.
Interesting, my late 2016 MacBook Pro would do this. After a few years it has stopped though. Still don't know what caused that either.?
Unless Louis Rossman sneaked into your house late one night while you were sleeping with his microscope/SMT rework station and replaced a bad part in the audio circuit, I’m going to guess it was caused by a software bug ?
It’s an on going issue with Apple, even old MacBooks going back to 2006 still has pop issues never got fixed with software the screen issues with MacBook Air Late 2010 they did a firmware hack to sort it out, and I expect they just do the same this time a simple hack in software to prevent what ever is causing it but not exactly a fix as it will be hardware almost guarantee it but if a software hack and prevent it then guess that’s good enough after all if you look at old 80s computers like ZX80 and so on you see hardware hacks to the PCB so nothing really new but sound issues could of been easily been checked if Apple even bothered
100% not true, I challenge you to find my post that states "they sell every MacBook with a broken keyboard", you won't find it because it doesn't exist. I have stated that Apple continues to sell a keyboard with a HIGHER THAN AVERAGE FAILURE RATE, I have said nothing more. By my interpretation of the definition of "defective" this applies.
FINALLY! I never said the keyboard failed at 100%, 75%, 62%, etc, I only ever stated that they have a higher than average rate of failure, which necessitated the creation of the Keyboard Service Program. Apple knows this and FINALLY we have you on record as acknowledging that they do indeed fail at a higher rate than normal.
Moving on....
What does exist on this site, for the most part, are people chiming in on issues saying "yup, happened to me" or "nope, didn't happen to me".
What I find from you, now that I have chosen to look, are nonstop attempts to discredit individual accounts of issues as "anecdotal" and therefore meaningless. I even find from you attempts to do this BEFORE anyone else has even commented on a particular story, ex: THIS VERY THREAD and I quote:
This post comes from you BEFORE anyone else even commented as to if they experienced the issue or not! Perhaps you should lower your tone to simple posts like: "Wow, sorry your keyboard failed twice, mine has performed well and I have no issues" which is really the only comment necessary.
Last edited by a moderator: