I literally am on with Apple everyday day. I am tempted to do another restore but it takes 12 hours and there are no guarantees. Have you tried an override of the os by hitting command and update in iTunes. It might be command restore but I’m getting sick of waiting. Between messages and photos not downloading I’m sick of it. Searched everywhere and aside from this thread it’s barely discussed.
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iPhone iMessage Photo History
- Thread starter Resist
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My attachment history restored after 20+ hours of indexing. This was a day or two after the GM released and after I went through 3 different versions of restore and then my final 4th was wiping/restore the phone as new and setup as new. Only signing into iCloud to get photos and messages. All that jazz. Then after 20+ hours, my stuff was there. It’s still not like it was (nearly instant) on 12 though.
I appreciate your replies so thank you. I have 53000 photos and they are downloading at the rate of 1 per min, so in about a month I will have all of them on my device. I also have to do a hard reset just to get them to begin downloading. I am sick of restoring as every time I do some other problem develops. I need my attachments and photos in iCloud. They need a switch that you can just turn on and off like calendar or contacts that wipes the device and then repopulates. I am past frustrated and frankly hope someone on this thread has another idea. Thanks again.
I've reported this issue to Apple several times already.Hey - just found this forum after struggling with this issue myself. What is the best way to alert apple to this issue? I'm hoping the more complaints the better.
I’m on 13.2 developer beta and this works fine even with all of the images/videos sent prior to ios13. It might be worth waiting for the update to come out?
This issue has driven me to hell and back, I have been on the phone daily with apple and senior advisors are well aware of it! They have asked to send feedback to their website. My biggest regret was updating from a pretty much flawless 12.4.1 iOS to an amateur iOS release with bugs and carelessness . Apple has billions of dollars To hire competent people that actually test most if not all of their releases! This has been beyond frustrating and unacceptable. You can destroy my iOS devices but please don’t destroy my messages . Test messages before releasing any update! Messages are the most important thing to me and millions of others!
I have had the same experience and I am sick of it. I can't believe the engineers haven't figured this out yet.
i am not sure why they can’t recode it as it once was on iOS 12.4. This has changed my view of apple, it was definitely an awaking!
Mine has same issue, not even any indexing messages but only has the attachments after getting the new phone but I know they are on the phone because in storage it says I have the 10 gb of message attachments and I can scroll and see them manually, just not in attachments info tab.
I have the same issue..i've tried everything, restore from backup, set up as new, turning on and off icloud, signing out and back in, hard reset...im just waiting on apple to fix this...
Make sure to contact them and get with an apple senior tech so they can take analytics and solve issue sooner. That's what I've done and they said they will call me if they get any more updates, and I asked am I the only one with this issue, and the nice tech told me no they have a specific bug log at their iOS dev team pertaining to this issue with multiple reports called in, but definitely call in and add to it to push the speed.
I have sent them 3 analytics speak to them daily and they act like I’m the o my one with this issue and that I should be patient as they are working on a solution. It has now been 4 weeks.
My lady was very very nice, probably best support person I've worked with and maybe she told me something on her end she is usually not supposed to disclose, but she indeed shyly told me that it seems the software team is definitely aware of it as they emailed her telling any techs with people on the issue to gather analytics so they can fix it. And it's seen as an official work in progress on their side of things. So we can all really hope for the best and try to be polite with the techs as their only job is to be a communicator between us and the actual software team.
For what it’s worth my Sr tech checks in 4 times a week it just shocking it is this difficult and only a small group is experiencing this problem
Working fine for me on 13.2. I was one of the lucky ones who didn't experience this issue. Maybe it's because I use iMessage in iCloud?
Are you storing your messages locally on your phone? Or in iCloud? I’ve had issues when it was locally on my phone but when I started using iCloud for iMessages it worked better for me.