I had mine replaced twice. The first time they gave me the run around stating, "I've never heard of this problem." I found that quite interesting since, at the time, there was a
youtube video parody of the problem. I trusted Apple and the folks that work there.
I could not believe the Apple Genius Bar employees, who by this time KNEW of the faulty butterfly keyboard situation, were being hush-hush about it. These Genius Bar folks are aware of EVERYTHING; they know all of the faulty parts and what's going on. So disappointed in the Genius Bar folks lying to my face!
The second time it happened, they said they'd repair it because the first repair was still under warranty. However, both times they threatened that because I did not have Apple Care, I would have to pay the $700 price tag for the repair. What is this, a script they memorize? The first time I brought my MBPro in and was told it would cost me $700, I replied in a calm but stern voice, “If you are going to charge me $700 for what I KNOW is a problem with YOUR keyboard, I will smash this computer on your floor and walk out.” The Apple employee promptly excused himself and a manager showed up. (I guess I should not have threatened to have a temper tantrum.) While they attempted to "fix" my keyboard, I went (in the middle of the afternoon) to grab a drink. I typically do not drink mid-day on a workday like that, but that experience was stressful. I have never threatened to do anything like that before!
These Apple Genius employees were gaslighting me! When I sat at the mall restaurant and ordered a glass of wine, the bartender said he often serves drinks to pi55ed off Apple customers who are waiting for their expensive repairs. I was surprised, but then not so much. Apple fell from the tree that day.
Since then, my keys get stuck periodically, even after these two new keyboards. However, I just wait a while and in a few hours, they tend to work again. I really like the low profile keys, but I do not like the crap that comes with them.
I have a 2016 Mac Book Air and as of today, Apple is willing to give me a $600 trade-in value for it. I think it’s time for a new Mac.