Netflix problems

[bigrids]

I've not been able to watch anything on Netflix recently on my Apple TV. The app loads but when you select a programme to watch I just get a spinning wheel. Anyone else had similar problems. I can watch it through my smart tv no problem.

 

[mikzn]

FWIW - Sometimes it helps to restart the ATV and also re enter your Netflix id and password

 

[bigrids]

FWIW - Sometimes it helps to restart the ATV and also re enter your Netflix id and password

Thanks I'll give that a go

 

[-Gonzo-]

I don’t suppose you’re in the UK and your ISP is Virgin Media.
Netflix are aware of issues with Apple devices but they’re currently seeing the majority of reports coming from Virgin Media customers.

 

[bigrids]

I don’t suppose you’re in the UK and your ISP is Virgin Media.
Netflix are aware of issues with Apple devices but they’re currently seeing the majority of reports coming from Virgin Media customers.

Spot on. UK and Virgin Media. Just tried rebooting and signing in and out but it still won't play anything.

 

[-Gonzo-]

Spot on. UK and Virgin Media. Just tried rebooting and signing in and out but it still won't play anything.

I called them last night and they’re investigating the issue with Apple.
It is weird as if you play Danger Mouse or Voltron it works fine, anything else and no go.

There’s also talk on Twitter about it.

https://twitter.com/i/web/status/1203293641395056642

 

[cynics]

If it makes you guys feel any better I can't get anything to play from across the pond on Comcast. It was working fine, switch to a different episode of the show I was watching and nothing. Spinning wheel for days.

 

[-Gonzo-]

If it makes you guys feel any better I can't get anything to play from across the pond on Comcast. It was working fine, switch to a different episode of the show I was watching and nothing. Spinning wheel for days.

Have you reported it to Netflix?

 

[bigrids]

I've just had an on line chat with Netflix and after restarting my Apple TV and deleting and reinstalling the Netflix app still nothing is loading. They say they are aware of the problems and are working on it. Watch this space I guess.

 

[cynics]

Have you reported it to Netflix?

Nah it didn't bother me actually. I will for the sake of people that are missing out on their Netflix bingeing...

 

[-Gonzo-]

Everything seems to be working again
Well videos are playing at least, navigation is still a bit sluggish though.

 

[bigrids]

Yes mine is ok now

 

[fjpgt3]

FYI: I was having the same issue with Amazon Prime Video only, Netflix etc all worked normally. I tried reinstalling etc, nothing.
I talked to Apple support and recommended trying a new HDMI cable,... that fixed it. What a surprise! Those cables can slightly degrade over time.