@velocityg4 @Apple fanboy
To recap: New install, I could not pull up a live stream video on my Ring 2 Video doorbell.
Our house has an open floor plan and although there is an open straight shot hallway to the front door, there is a wall right there parallel to the hallway that separates the kitchen, and I believe because the router was in a cabinet right next to the wall, and the device is the corner of the porch in alignment with this interior wall, this is what causes interference in the signal to the device.
After figuring out I had a weak wifi signal at the device, I spoke with Ring Support and discovered there is a
RSSI reading with in the Ring App for the device, which basically tells you how strong the wifi signal is at the unit. The tech showed me where to find it, and they already knew because they can get readings from the device. The RSSI on this device was -62. I was told anything less than -60 (greater - number) is bad. I was told I needed to order a Ring Chime Wifi Extender ($49) to boost the signal.
On my own, I moved my router from a small cabinet by the fireplace, (door is usually kept open), in close proximity to the TV mounted over our fireplace, and moved it to sit on top of the cabinet. Then I tested the live stream feature again and it was still a no go.
So I ordered the Ring Chime. But then as I was leaving the house I decided to push the doorbell and see what happened, and a video of me popped up of me standing on our front porch. Ok that was strange because I could not command a live stream from the app without getting an error message.
So I called Ring Tech Support back, and when I tried Live Stream while talking to them, it popped up and I discovered my RSSI reading had rose to -55! Most likely it's because I took it out of the cabinet. I guess it took a while for the unit to adjust or something. So it's working.?
Now I have to decide if I should keep the Ring Chime Wifi extender. I suppose it would be better to keep it if it raises the RSSI signal even more, it would be better not to be on the edge of reception.
One thing I'll say about this Ring unit. They include all sorts of hardware to get it installed, the instructions are simple but in-depth, and they seem to anticipate problems that people run into. Plus their tech support staff (at least in the US, based in Arizona) is accessible and friendly.
So tomorrow the Ring Chime will be delivered, and I'll have another update about improvement of the RSSI of the wifi signal at the device.
One other note, the original doorbell in the house is tied into this ring doorbell so it sounds. And if you have a digital doorbell in the house (something other than a standard ding-dong), they include a diode in this kit so you can hook it into your existing doorbell to keep it working.
Now for some perspective. This unit is very handy. It can be set up with motion alarms that alert you when there is motion at the front door. No one has to ring the doorbell for you to know they are there. It's achillie's heal though is that this system relies on a wifi network for devices to talk to each other in the house, although I think the device can be set up to communicate directly with your phone if you don't have a network in your house. But it would only work when you at at the house with your phone. If you are away from your home, without a network/internet, there is no way the device can communicate with your phone. If I understand it correctly, internet is required to both record video and communicate with your phone when away from the house. Do if the internet goes down, and you are not home, you are out of touch with the device.
It does have a battery, but my impression is that there is no storage contained in the unit. For this you need a paid account, standard is $3/month, or $30/year, a plus account is $10/month, or $100/year. This gets your video recorded in the cloud to review later. If you only want this device to avoid answering the front door, those paid accounts are not required.
And note, if you buy this device from Costco, it's $10 less than at Amazon (did you know Ring is owned by Amazon? I did not until today), but you also get 1 year of a Ring Plus account.
Now can it compete with my hardwired security system? Hmm, probably not when it comes to reliability. I have a hard wired system with motion detection, has wired window sensors and glass breakage, and most importantly has cell backup with a battery. So if the power goes out at the house, the system still functions and it will send out an alarm to my monitoring company.
I think, but have not researched it, that while the Ring Alarm system is monitored, I think all of the Ring Window sensors, everything is battery powered, plus if the internet goes, I don't think you still have an alarm system that can send out an alarm, but this is unverified.