consumer law

Hi there, Apple has rejected repairing the screen of a 5 year old iMac that’s facing image ghosting on the display. The device was shown and confirmed that the damage is hardware failure and not user induced (by an Apple store repairman). Is the display considered a consumable? To my...

Hi I've got a 27-inch late 2013 iMac with 3TB Fusion Drive, and long story short, the HDD part of the drive has failed and hence needs replacing (I've attached a much longer explanation of how I got to this point at the end for those that are interested). I took it to my local Genius Bar today...

Hey there! long time lurker, first time poster here. (Long post/Rant/Jumble of words incoming- TL : DR at the bottom!) I've been having a bit of a nightmare with my 2015 Macbook Pro these past few weeks, which has just recently developed an "exploded" pixel (example...

Last week, I noticed a rattle sound coming from my Apple Watch when it was vibrating, a quite clear and distinct rattle sound if you ask me. You even hear it when you shake it a bit, clearly hearing a very loose part inside. I took it to an Apple store right away, and for them, this looked like...

I've got a 27" late 2015 imac, originally purchased through very.co.uk in April 2016. This imac had a number of faults and clocked up six trips to the apple store with a recurring hardware fault. At this point I should probably point out I'm a photographer and the imac is crucial for work. I was...

So, after owning my MBP 15 inch touch bar for just over a year. Using it daily for photo/video editing. It got sent in for repair and has already needed a new motherboard and ports. As an attempt to stop its daily kernel panics and general freezes I kept experiencing. The ports got replaced due...

Just had to share this story that happened last week. My housemate had a 17" Early 2011 MBP. Radeongate; the old girl finally gave up when he was doing work on Final Cut Pro X. Wouldn't boot into recovery mode, into the OS... you know the score. He took it into the Apple Store. Immediately...

Hi All, I have been having issues with my 2011 MacBook Pro since October 2016. (GPU boot up issue's) It's been into the local approved reseller three times, twice under consumer law (I didn't appreciate that legally I only needed to give them one attempt and they put me on a conveyor belt of...