Resolved 10.14.6 – Random freezes and UI glitches

[foxs]

Hi guys,
I recently updated my Mojave with, I think, the Security update 2020-002. My Version is this: 10.14.6 (18G4032)

I started to have random freezes. Sometimes, it goes back to normal after a few seconds. Sometimes, the computer is stuck completely and I can only hard-shutdown it, sometimes I get graphical glitches. I've attached some screenshots of the glitches.

From my observations, this
a: happened since this security update
b: it feels like only, when Adobe CC software is open and being used. (my Adobe Software is continuously up-to-date).

Any ideas what this could be and how I could solve this?

Thank you very much!
Marcel

 

[bollman]

There seems to be problems relating to Intel 5th-gen CPUs. What model is your mac?

 

[foxs]

Hi Bollman,
thanks for your reply. What makes you think that? Isn't it especially weird that it happens since a security update?

My model is: MacBook Pro (Retina, 13-inch, Early 2015)
Processer: 3,1 GHz Intel Core i7

Thank you!

 

[bollman]

2020-002 Update Causes Some Macs to Freeze When Using HW Accelerated Video

Some Intel Only GPU Based Macs are Freezing Crashing Locking Up when using HW Accelerated Video or Conf Apps after installing the 2020-002 Security Updates.

mrmacintosh.com

It's actually not just videoconferencing. A lot of applications that uses the GPU heavily could trigger this.

 

[foxs]

Thanks bollmann.
After reinstalling from Recovery, I offers me to install the 2020-002 Update again. I didn't do it and since no more issues. Thinking the culprit might be actually that update.

Thanks for your help!

 

[bollman]

"Just say no!"
(for now)

 

[foxs]

"Just say no!"
(for now)

Haha. Yes of course, my friend. Thank you.

 

[asv56kx3088]

Just to chime in — this issue seemed to be associated with CPU spikes. For me, it happens most with FaceTime or Skype.

 

[bollman]

So, this is even a thing using FaceTime and Skype? Well then, it's getting more serious then...

 

[foxs]

I think it is to do with anything GPU related. I don't think it is related to the CPU. There's fixes on the internet that all talk about disabling GPU related features. Anyways. Rolling back by reinstalling from recovery solves the problem.

 

[Minipudding]

I have the same and other problems since this security update. For me, Firefox now randomly hard-hangs when loading pages with a lot of images, for example browsing the front page of Imgur. If I can catch it coming and kill FF quick enough I am sometimes able to prevent macOS from locking up completely.

 

[Phantom Gremlin]

Count me in for this failure. Happens about once a day for me. I usually see it running VMware Fusion 10.1.6. on latest Mojave.

There is a link to a Mr. Macintosh article that corresponds with what I'm seeing. Specifically:

2015 13" Macbook Pro, Intel graphics, gpuRestart file in /Library/Logs/..., sudo reboot exits ssh but doesn't actually reboot

I don't know if I want to roll back the security update or just go to Catalina.

 

[Phantom Gremlin]

A month has gone by since Apple pushed out the "Security" update that broke Mojave for me. I'm still seeing crashes, accompanied by gpuRestart log files. Apple asks us to allow sending them automatic crash analytics, but apparently ignores them.

I can't take the crashes any more. I'm on to the Catalina cesspool. Wish me luck.

 

[uploaded]

I'm in the same situation. Very bad. But, isn't there a security update 2020-003 BETA that's currently being tested? Maybe this is the solution to our problem. If that doesn't help, we can unfortunately only downgrade and block the update 2020-002.
Better keep your fingers off Catalina...you will burn them ;-)

 

[levanid]

2020-002 Update Causes Some Macs to Freeze When Using HW Accelerated Video

Some Intel Only GPU Based Macs are Freezing Crashing Locking Up when using HW Accelerated Video or Conf Apps after installing the 2020-002 Security Updates.

mrmacintosh.com

It's actually not just videoconferencing. A lot of applications that uses the GPU heavily could trigger this.

Thank you sooo much!
I was suffering from freezes for more than a month and I thought the problem was with my 3rd party SSD or adapter for it or even worse – the hardware of my 13" MacBook Pro 2015.

Yesterday I reinstalled Mojave 10.14.16 and just installed 2020-001 18G3020 update
Today I had 0 freezes for the whole videoconferencing day.

Before that it was more than 20 freezes in logs.

I hope that upcoming patch 2020-03 would fix that horrible issue for all of us

 

[Edison Pancubila]

Hi Bollman, I encountered same problem, our Macintosh desktop freezes when using video conference via Webex. But my wife using Zoom, she never encounter any issue. This only happens a week ago, when it freezes, there’s nothing I can do but to force shut down.
[automerge]1590371749[/automerge]

Hi Bollman, I encountered same problem, our Macintosh desktop freezes when using video conference via Webex. But my wife using Zoom, she never encounter any issue. This only happens a week ago, when it freezes, there’s nothing I can do but to force shut down.

Do you think if we use MacKeeper (a Mac cleaner software and security) it will resolve the problem?

 

[ZeroMentality]

Security Update 2020-003 is now available to download, supposedly fixes the GpuRestart issue but we'll see.

 

[MrTed]

View attachment 918958

Security Update 2020-003 is now available to download, supposedly fixes the GpuRestart issue but we'll see.

After installing this security update on my 6,1 macpro, I get 1 min freeze at startup. And occasionnal hicups using app like firefox. Anyone has this issue ? thank you