Hi All..
I have a 2018 13" MBA - 1.6GHz i5, 16GB 550GB.
I use my MBA with two HP External monitors and the MBA open. No other devices are connected.
I perform, what I consider to be basic tasks, Microsoft Applications, Word, Excel, Safari for 99.9% of my browsing. I use other apps such as Quickbooks and Parallels. Both the Quickbooks and Parallels seem to make my machine's fan run a lot, so I try to close both of them down when not using.
My issue is that after a few minutes of use, my MBA gets so hot, the keys near the top of the keyboard are really warm, and the heat the blows from under the keyboard almost singes my fingers.
Is this normal?
I called Apple Support, explained my set up and issue and was told that nothing I am doing, or have connected (external monitors) should cause the machine to run so hot. I was directed to send some data to them (not sure exactly what data), and their engineers have not looked at the data yet. Although I was told to erase everything and reinstall a new operating system to check to see if the issue is software related.
I'm not exactly sure I what to do that without hearing back from Apple on what was in the data logs.
I'm about ready to trade my MBA for a MBP if for nothing more the more ports, and hopefully the fan heat isn't an issue any longer.
Has anyone have this issue with the fans and heat? If so, how was it resolved?
Thank you.
I have a 2018 13" MBA - 1.6GHz i5, 16GB 550GB.
I use my MBA with two HP External monitors and the MBA open. No other devices are connected.
I perform, what I consider to be basic tasks, Microsoft Applications, Word, Excel, Safari for 99.9% of my browsing. I use other apps such as Quickbooks and Parallels. Both the Quickbooks and Parallels seem to make my machine's fan run a lot, so I try to close both of them down when not using.
My issue is that after a few minutes of use, my MBA gets so hot, the keys near the top of the keyboard are really warm, and the heat the blows from under the keyboard almost singes my fingers.
Is this normal?
I called Apple Support, explained my set up and issue and was told that nothing I am doing, or have connected (external monitors) should cause the machine to run so hot. I was directed to send some data to them (not sure exactly what data), and their engineers have not looked at the data yet. Although I was told to erase everything and reinstall a new operating system to check to see if the issue is software related.
I'm not exactly sure I what to do that without hearing back from Apple on what was in the data logs.
I'm about ready to trade my MBA for a MBP if for nothing more the more ports, and hopefully the fan heat isn't an issue any longer.
Has anyone have this issue with the fans and heat? If so, how was it resolved?
Thank you.
