Resolved 3rd Gen Apple TV remote no longer works

[Nuckss]

Hi,

I have a 3rd Gen apple tv and it was working fine until yesterday. There was a software update and now the physical remote control does not work. Fresh battery but no joy. The virtual remote on my phone works.

I notice that when I press the buttons on the physical remote the white light on the apple tv flashes but nothing happens. So it seems to be getting a signal but not responding. Very annoying. It must be related to the update that installed yesterday. Never had this problem before.
Thanks for your help.

 

[Juicy Box]

Try using another IR remote using the Remote Learning feature.

If the ATV won't register another IR remote, then maybe the update broke the IR on the ATV.

 

[Juicy Box]

NVM, I re-read your post, and I thought it said that the white light didn't flash. If it is flashing, that I am sure the IR is working:

I notice that when I press the buttons on the physical remote the white light on the apple tv flashes but nothing happens.

 

[Juicy Box]

Probably just needs to be repaired.

The easiest way is to use the Remote Learning feature.

 

[Nuckss]

Probably just needs to be repaired.

The easiest way is to use the Remote Learning feature.

Yes, I paired/unpaired and it works. Seems counterintuitive that when I select unpair remote, it works. When I select pair remote, it stops working.