I sent my 15" PB to service because of the horizontal lines issue. They replaced the LCD screen, and yes, the lines are still there, but fainter. Now it seems though as my Airport won't work. What could be wrong?
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Airport stopped working after service
- Thread starter Nereus
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sushi said:
How do I re-setup it? The problem seems to be that it can't find any networks anymore. The reception is zero.
Perhaps you should try removing the file com.apple.airport.preferences.plist from the folder you find it in. Perhaps some of the preferences are corrupt.
Also, I'd check to make sure the antenna is plugged in correctly.
Also, I'd check to make sure the antenna is plugged in correctly.
mad jew said:Perhaps you should try removing the file com.apple.airport.preferences.plist from the folder you find it in. Perhaps some of the preferences are corrupt.
Also, I'd check to make sure the antenna is plugged in correctly.
Thanks! How do I check that the antenna is plugged in correctly?
Nereus said:
Well, I think this applies. It's for earlier PowerBooks but hopefully it's still the same. I haven't played with a newer PowerBook to be able to check this (
). They're instructions on how to install an AirPort card but ti's pretty easy to use them to work out if your is installed correctly, hopefully. After you remove the preferences per MJ's suggestion, and check all your connections and it still doesn't work, then reset your Airport to it's original settings.Nereus said:
After you reset your Airport, then use the utility Airport Setup Assistant in your UTILITIES folder under your APPLICATIONS folder.
They should be able to find each other then.
Sushi
mad jew said:Well, I think this applies. It's for earlier PowerBooks but hopefully it's still the same. I haven't played with a newer PowerBook to be able to check this (
Thank you very much! Is it normal that they pull the antenna cable when replacing the LCD?
Nereus said:
Well, no, but it's a pretty tight fit in there so it seems feasible.
Oh, and do you have an AirPort base station? I'm assuming you cannot connect to any wireless networks, right?
mad jew said:
That's correct - I can't connect to any wireless networks. I've tried to connect to my neighbours, but I don't get any reception - it won't respond, regardless how close I am to the base station.
That's what I thought. AFAIK, sushi's advice was referring to repairing the AirPort base station but I think this is a PowerBook issue. I could be wrong, as usual.
mad jew said:That's what I thought. AFAIK, sushi's advice was referring to repairing the AirPort base station but I think this is a PowerBook issue. I could be wrong, as usual.
I'll check out the cable to see if it's connected or not. Thanks for the help!
No problem, hopefully it's something simple.
Have you removed the preference file though? I'd do that first because it's a pretty harmless troubleshooting technique that is generally quite effective.
Remember to keep the file so that if it doesn't fix anything, you can put it back where you found it to keep your old settings.
Have you removed the preference file though? I'd do that first because it's a pretty harmless troubleshooting technique that is generally quite effective.
Remember to keep the file so that if it doesn't fix anything, you can put it back where you found it to keep your old settings.
mad jew said:No problem, hopefully it's something simple.
Have you deleted the preference file though? I'd do that first because it's a pretty harmless troubleshooting technique that is generally quite effective.
Yeah I tried that, but nothing happened. Should I restart the computer after I deleted the preference file or should it work anyway?
mad jew said:Yeah, a restart may help.
Restarted but I get the same result, I'll check out the cable.
I pulled out the battery but there is no AirPort "door" as described in the document. What should I do now?
I was worried that'd be the case. I reckon you're best bet might be to take it back to Apple quickly if it's not too much trouble for you. They should be very good about fixing it considering it stopped working under their watch. Sorry I can't be more helpful.
mad jew said:I was worried that'd be the case. I reckon you're best bet might be to take it back to Apple quickly if it's not too much trouble for you. They should be very good about fixing it considering it stopped working under their watch. Sorry I can't be more helpful.
No, I guess I'll have to call them on Monday again. Thanks anyway for the help mad jew...
Nereus said:I pulled out the battery but there is no AirPort "door" as described in the document. What should I do now?
On the Aluminium powerbooks the airport card is not user replacable part. It sounds like the antenna cable is not connected as other posters have said. This is a 10-15 minute fix and your local Apple store will probably do it as you wait.
To answer your earlier question, according to the apple service manual disconnecting the airport antenna is a required step when replacing a display since the airport antenna cable crosses over the top of the main display data cable.
It looks like MJ and Mr. M gave you some great tips.
MJ was correct, I was thinking the airport side of things. But it now looks like the PB side of things.
Agree with the others, get it to Apple to be fixed. That way you'll be sure the problem is corrected.
MJ and Mr. M, great job!
Oh, and after you get your PB fixed, you may still have problems connecting to your Airport. In that case delete the preference file first. If that doesn't work, then I would reset the Airport and then use the Airport Setup utility to set up the Airport. Just be sure that you have your ISP data handy before you do this.
Please let us know how it work out.
Good luck!
Sushi
MJ was correct, I was thinking the airport side of things. But it now looks like the PB side of things.
Agree with the others, get it to Apple to be fixed. That way you'll be sure the problem is corrected.
MJ and Mr. M, great job!
Oh, and after you get your PB fixed, you may still have problems connecting to your Airport. In that case delete the preference file first. If that doesn't work, then I would reset the Airport and then use the Airport Setup utility to set up the Airport. Just be sure that you have your ISP data handy before you do this.
Please let us know how it work out.
Good luck!
Sushi
As i recall the antenna is in the monitor so they probably unplugged it when replacing the screen.