Has anyone been successful in getting Verizon store or Customer Support to activate the New iPad Air 2 cellular ? Verizon seems confused and clueless when I call my local store. Has anyone had success?
This is why you shouldn't give carrier store employees any more information than is absolutely necessary for them to do their jobs.
Just tell them you have an iPad that will work on their network, and you'd like to get it activated. And yes, you will need a Verizon SIM. Verizon is either unwilling or unable to use Apple SIMs.
(And apologies to any carrier employees who do have a clue... though let me just say, you're a rare breed, and you probably shouldn't be working in a carrier store.)