So as you know I returned my phone (actually m I sold it off ) because I had difficulty returning my iPhone 15 pro max because I bought from an authorised reseller.
I had a call with apple support and the senior advisor (let’s call him Guy A), told me that I could return and get full refund at APPLE’s Authorised Distributors . I confirmed with him multiple times despite the authorised distributor’s policy are absolutely no refunds for apple product. (Anyway I have voice recordings of the phone call as evidence)
Then when I went to the reseller store for the refund , the store manager refused. And then, I called apple support , a manager picked up my call ( let’s call her Lady A) , I told her that based on my previous advisor, I am here for a refund and I am calling to seek her authorisation for the next step. she initially told me yes, a 14 days applies for the refund, but when I hand over the phone via loud speaker to the reseller’s store manager, she painted a totally different narrative where she mentioned specifically that I rejected a phone diagnosis, and the responsibility for refund is given to reselller and fully respects the reseller’s refund policy (aka no refund )
What a TWO FACED organisation! (I then told her the previous advisor mentioned the totally different outcomes , WHAT IS APPLE DOING ?? )
Anyway, I also have her voice recording.
Now with these voice recordings that I obtained from apple’s official privacy department , what are some of the next action that I can do ?
Thanks all, it is disturbing that afterspending so much money for a pro max and a iPhone 12 is more efficient that that
I had a call with apple support and the senior advisor (let’s call him Guy A), told me that I could return and get full refund at APPLE’s Authorised Distributors . I confirmed with him multiple times despite the authorised distributor’s policy are absolutely no refunds for apple product. (Anyway I have voice recordings of the phone call as evidence)
Then when I went to the reseller store for the refund , the store manager refused. And then, I called apple support , a manager picked up my call ( let’s call her Lady A) , I told her that based on my previous advisor, I am here for a refund and I am calling to seek her authorisation for the next step. she initially told me yes, a 14 days applies for the refund, but when I hand over the phone via loud speaker to the reseller’s store manager, she painted a totally different narrative where she mentioned specifically that I rejected a phone diagnosis, and the responsibility for refund is given to reselller and fully respects the reseller’s refund policy (aka no refund )
What a TWO FACED organisation! (I then told her the previous advisor mentioned the totally different outcomes , WHAT IS APPLE DOING ?? )
Anyway, I also have her voice recording.
Now with these voice recordings that I obtained from apple’s official privacy department , what are some of the next action that I can do ?
Thanks all, it is disturbing that afterspending so much money for a pro max and a iPhone 12 is more efficient that that
