Apple Card Apple Card export "unexpected error"

[dyfine]

I've been able to export from Apple Card without any issues up until now. When I try to export in any format (CSV, OFX, QFX, QBO), I get the following message. Anyone else experiencing this or find a solve? Last/past months have been fine. Hope it's just a temporary thing - I know today was the first day of new statements.

 

[bryannoi]

I've been able to export from Apple Card without any issues up until now. When I try to export in any format (CSV, OFX, QFX, QBO), I get the following message. Anyone else experiencing this or find a solve? Last/past months have been fine. Hope it's just a temporary thing - I know today was the first day of new statements.

View attachment 1684795

I'm receiving the same error. PDF works fine.

 

[kylew1212]

Do you have a monthly installment? I'm running into the same issue, but only in the months since my monthly installment began. I think this is an iOS 14.2 bug because I was previously able to export transactions with installments included.

 

[jehrler]

Had the same issue. Ended up, eventually, getting through to Apple and they have escalated the issue. Even with 14.2 months without the monthly installments still export fine so think it is the monthly installment + 14.2 driving the problem.

 

[dyfine]

Yes - my monthly installments just started this month (Nov) as well so that could be a cause!

I figured since this was early on, I would contact support to at least create a case to get it on Apple's radar. After being passed between Goldman and Apple support, the Apple person I was escalated to told me he heard about this issue this morning and knows the engineers are aware of it and working on it. He wasn't sure if it would get fixed through a software update but he said to keep an eye out for that. He's also attaching my case number to their internal project and said that he can't guarantee it but they do make an effort to reach back out to people with related case numbers to let them know when there's been a resolve. At least we know it's on their radar and being worked on.

 

[kylew1212]

Yes - my monthly installments just started this month (Nov) as well so that could be a cause!

I figured since this was early on, I would contact support to at least create a case to get it on Apple's radar. After being passed between Goldman and Apple support, the Apple person I was escalated to told me he heard about this issue this morning and knows the engineers are aware of it and working on it. He wasn't sure if it would get fixed through a software update but he said to keep an eye out for that. He's also attaching my case number to their internal project and said that he can't guarantee it but they do make an effort to reach back out to people with related case numbers to let them know when there's been a resolve. At least we know it's on their radar and being worked on.

If you’re notified when this is resolved, would you mind updating the thread here so that we will also know? Thanks!

 

[dyfine]

sure thing!

 

[acidred35]

I was finally able to get mine to export tonight after trying all day. Worked for me around 7pm EST.

 

[dyfine]

I was finally able to get mine to export tonight after trying all day. Worked for me around 7pm EST.

Same here! I haven't received a notification from Apple but @kylew1212 - see if it works for you now.

 

[kylew1212]

Thanks for the updates, I tried it last night and it worked for me as well!