I’m still having issues with my iPhone XS with cellular connectivity; specifically, data such as loading webpages even after a full DFU restore and erase. I’ve already done troubleshooting with Apple support and with a T2 tech support agent from Verizon with no fix. Is it better to go to the Apple store for replacement or do an express replacement online? My phone has AppleCare+.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
iPhone XS Apple express replacement vs Apple Store replacement with a problematic XS?
- Thread starter jtsang777
- Start date
- Sort by reaction score
I always use Express Replacement when possible. I hate having to deal with Apple Stores. Sure there is a hold on my credit card, but that has never been an issue for me.
I only ever do express replacements. My X had a horrible ear speaker cracking problem. Took it to the Apple store and literally 3 different geniuses said the issue was too minor for a replacement screen. I have AC+.
Asked for a manager and he said no. So in front of all of them, I called AppleCare and within 45 seconds of talking to someone, an express replacement was set up. Applecare advisor said this is definitely an issue with the X and the apple store should have the proper paperwork on dealing with the speaker issue.
Told the "geniuses" this is why many people dislike coming to the store.
Asked for a manager and he said no. So in front of all of them, I called AppleCare and within 45 seconds of talking to someone, an express replacement was set up. Applecare advisor said this is definitely an issue with the X and the apple store should have the proper paperwork on dealing with the speaker issue.
Told the "geniuses" this is why many people dislike coming to the store.