Fitness+ Apple Fitness and Apple TV user icon

[john991]

I have two users on Apple Fitness on the Apple TV. One user shows their Apple ID photo on the Apple TV when fitness plus is loaded, the other user doesn’t show their Memoji on the Apple TV when in Fitness. It does show the icon but no Memoji icon.

I created an account on the Apple TV for that user and their Memoji show there, but not in fitness plus.

any idea’s?

 

[furmese]

I have the same issue and have not been able to resolve. I tried removing the user that was not displaying the Memoji from the Apple TV via the iOS Home app and recreating but this did not resolve the issue.

 

[john991]

I have the same issue and have not been able to resolve. I tried removing the user that was not displaying the Memoji from the Apple TV via the iOS Home app and recreating but this did not resolve the issue.

I’m thinking it has to do with the Memoji? I’m going to change my Memoji to a photo and see if that works. Did you try that yet?

 

[furmese]

My Memoji is just a screenshot so should work as a photo. However, interested in your results.

 

[furmese]

How did you get on? Any resolution?
I have logged a case with Apple Support.

 

[furmese]

While I await a response from Apple, I reset the Apple TV back to factory settings. I then setup the user whose icon was not displaying in Fitness+ as the first Apple TV user and its user icon now displays in the Fitness+ app but the icon for the user that was working is now blank.

 

[furmese]

Issue is being escalated to Apple Engineering
Would someone who has this working so that the Fitness+ menu shows the icons for multiple users share a screenshot. None of the Apple Support consultants I spoke to today use Fitness+ ?

 

[john991]

Issue is being escalated to Apple Engineering
Would someone who has this working so that the Fitness+ menu shows the icons for multiple users share a screenshot. None of the Apple Support consultants I spoke to today use Fitness+ ?

I have installed tvOS beta, iPhone beta and watchOS beta on all devices. Same issue.

no word from Apple yet?

 

[furmese]

No response from Apple to date. When I logged a support call they claimed that there was no other similar calls logged so you might to log a call too.

 

[furmese]

Apple Engineering are still investigating ...

 

[john991]

Apple Engineering are still investigating ...

And no response from the beta team. Also I’m the only one reporting this issue in the beta stream. ?‍♂️

 

[orbital~debris]

I have a similar issue, except for the user that does have a picture - it’s a distorted (squashed) Memoji, shows up fine elsewhere such as iCloud, on my Mac, iPad etc.

 

[furmese]

Heard back from Apple Engineering and the missing user icon issue is now accepted as an issue that will be resolved in a future update.

 

[furmese]

Not that I expected it to be resolved yet but not resolved in iOS 14.4

 

[furmese]

Can someone who is on the tvOS 14.5 beta programme see if the beta update released today resolve the issue.

 

[john991]

Can someone who is on the tvOS 14.5 beta programme see if the beta update released today resolve the issue.

I updated tvOS 14.5 and same problem. I’m going to update the 2nd Apple Watch to 7.4 tonight. Will report back tomorrow.

 

[john991]

Can someone who is on the tvOS 14.5 beta programme see if the beta update released today resolve the issue.

Same issue. Tried with watchOS 7.4, iOS 14.5 and tvOS beta.

Hopefully next beta will fix this.

 

[furmese]

Same issue. Tried with watchOS 7.4, iOS 14.5 and tvOS beta.

Hopefully next beta will fix this.

Thanks. I have also discovered a similar issue in macOS (I am running 11.2). Choose App Store - User (bottom left) - Purchase by [name]

 

[furmese]

Has anyone tried the latest beta (beta 2) to see if the issue is resolved?

 

[john991]

Has anyone tried the latest beta (beta 2) to see if the issue is resolved?

Exact same issue on tvOS beta 2, iOS 14.5 beta 2 and watchOS beta 2.

And NO similar reports in Apple feedback beta.

 

[JA-CA]

Bumping this thread. My wife and I have struggled with the same issue since the beginning of the service. Has anyone been able to fix it? The same issue is present for us in tvOS 15.

 

[furmese]

Bumping this thread. My wife and I have struggled with the same issue since the beginning of the service. Has anyone been able to fix it? The same issue is present for us in tvOS 15.

Gave up. Reported the issue to Apple. Got a support reference but nothing ever changes.