Unpaired and repaired Apple Watch (s4), reset Apple TV.. 15 minutes into run I got the dreaded disconnect. I was using AirPods Pro at the time but I can’t have the trainer screaming down the house. I’m at my wits end on this one.
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Fitness+ Apple Fitness+ Device Disconnecting
- Thread starter lambo13
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Happened the first few minutes on treadmill, then worked for remainder of session, but when doing intervals, watch HR reported 168 bpm while on phone display only went to 155. Overall, I'm kinda worried after my daughter bought a new apple watch & we are on a 6 month trial, I'll just might be hooked, lol.
So, tried with my iPhone (no disconnects) and then with ATV but no AirPods (no disconnects). Looks like it is the ATV + Airpod combo which is at the heart of the problem.
I've had two disconnects in the last minute of a 30 minute workout, another one today with 30 seconds to go in a 30 minute yoga workout. I never use AirPods since I have the TV audio on, and I am plugging USB-C iPad Pro --> HDMI to play on my TV. It's pretty frustrating, because you see the calories/heart rate go somewhat static even though the countdown clock continues, and it never syncs back up.
It's pretty annoying. I hope they figure it out soon. I'm literally 5 feet away with AW series 4 and 2018 iPad Pro 11".
It's pretty annoying. I hope they figure it out soon. I'm literally 5 feet away with AW series 4 and 2018 iPad Pro 11".
Happened to me twice in a row while using Powerbeats Pro. Same issue: heart rate stops updating, then a few minutes later the workout stops. (Series 6 and Apple TV HD)
Restarted the workout without the Powerbeats and it worked without any issues.
Restarted the workout without the Powerbeats and it worked without any issues.
A few previous posters have indicated similar issues w/ their 4K models, so I don't think an upgrade will solve the problem. I'm hoping it's not a hardware issue at all and just some sort of software fix that will allow for brief disconnects or time syncing disconnects.
It just happened to me twice, 15 min into a 20 minute workout. Apple TV 4, AirPod pros, AW series 4... grrrrr
This is getting to be a habit with Apple lately! And it’s really frustrating!
as much as we would love things to work flawlessly from the get go with any company or product, it’s never really does, it has a few tiny bugs which most of us don’t notice, but with Apple these bugs are everywhere and really annoying!
so I was excited for fitness plus but then the no airplay brought my hopes crashing down as I only had a 3rd gen Apple TV and was not going to spend £150 on a new one, so i was going to carry on with peloton. But then luckily one of my brothers had an Apple TV HD which he no longer uses so he gave it to me. Tried the two quick 10min strength & HIIT workouts last week to see if I like it and had no problems.
today was my first day doing fitness plus. Started a 30min strength workout, lost connection with a few mins, no a big deal, restarted and same thing happened! Annoying but restarted and got half way through and lost connection! not being able to restart from where you left off is really annoying!
have reported and will try again tomorrow
as much as we would love things to work flawlessly from the get go with any company or product, it’s never really does, it has a few tiny bugs which most of us don’t notice, but with Apple these bugs are everywhere and really annoying!
so I was excited for fitness plus but then the no airplay brought my hopes crashing down as I only had a 3rd gen Apple TV and was not going to spend £150 on a new one, so i was going to carry on with peloton. But then luckily one of my brothers had an Apple TV HD which he no longer uses so he gave it to me. Tried the two quick 10min strength & HIIT workouts last week to see if I like it and had no problems.
today was my first day doing fitness plus. Started a 30min strength workout, lost connection with a few mins, no a big deal, restarted and same thing happened! Annoying but restarted and got half way through and lost connection! not being able to restart from where you left off is really annoying!
have reported and will try again tomorrow
Just happened to me 20 min in to a 30 min Yoga session. AW series 3 and Apple TV 4K. No AirPods or any other bluetooth devices connected. Really wish there was a way to resume b/c abruptly ending Yoga is not a great experience.
This only happens when I’m using my powerbeats or my AirPods. If I’m using airplay to my HomePod or the built-in tv speakers, I never experience disconnects. I can normally get about 5-10 minutes into a workout before my metrics stop syncing to my AppleTV completely any time I use my bluetooth headphones. I’ve tried moving the AppleTV so it is less than 6 feet of me and it still disconnects.
Appears from the more recent comments (seriously, this community is awesome) that it’s a problem with AirPods / AirPods Pro + watch + Apple TV. If someone has that combination working please let me know .. personally, I have given up on Fitness+ and decided to get fat instead.
Interesting.. only difference is my ATV isn’t 4K, it’s 4th gen. Trawling through the comments here there are too many combinations of set up and not all the info needed to work out if that’s the problem specifically, but my ATV is a Bluetooth 4.0 device and everyone that appears to have it working usually have all BT5.0 devices. This should not be a problem though and I’m not buying a new ATV.
My hardware = Apple Watch Series 4, Apple TV HD, AirPods Pro, and Apple Fitness+. I experienced the "Device Connection Lost" message early on and so I figured I'd wait for the next OS releases (14.4, and 7.3) to hopefully resolve the issue. Unfortunately, that didn't resolve it.
Last night I was 13 minutes into a 45 minute treadmill workout when I saw that my calories and distance were not updating on the TV. I checked my watch and saw that it reported different stats. I immediately took out my AirPods Pro and put them in the case. This paused the workout and I put on wired headphones and I hit the Play/Pause button on the Apple TV remote. This continued the video of the workout and within about 10 seconds, the Apple Watch data and the TV display were again in sync. This prevented me from getting the dreaded "Device Connection Lost" message and confirmed to me that it's probably an issue between the Apple TV and AirPods Pro.
I just got off the phone with Apple Support and though it got escalated to Tier 2 support, there are no known answers yet. I believe I've given them some pretty solid steps to reproduce the issue. As noted by others, one possibility is the fact that the Apple TV HD uses the Bluetooth 4.0 spec vs everything else being Bluetooth 5.0, though it appears some people are still having the issue even with an Apple TV 4K.
The one thing I can ask is if you're having this issue, please call Apple and tell them you're having this issue. I know it's a pain, but as my support rep said, unfortunately not many people are apparently logging the issue with Apple. We need to let them know so they can reproduce it and get it fixed.
Hope that helps and please post anything else you figure out.
Last night I was 13 minutes into a 45 minute treadmill workout when I saw that my calories and distance were not updating on the TV. I checked my watch and saw that it reported different stats. I immediately took out my AirPods Pro and put them in the case. This paused the workout and I put on wired headphones and I hit the Play/Pause button on the Apple TV remote. This continued the video of the workout and within about 10 seconds, the Apple Watch data and the TV display were again in sync. This prevented me from getting the dreaded "Device Connection Lost" message and confirmed to me that it's probably an issue between the Apple TV and AirPods Pro.
I just got off the phone with Apple Support and though it got escalated to Tier 2 support, there are no known answers yet. I believe I've given them some pretty solid steps to reproduce the issue. As noted by others, one possibility is the fact that the Apple TV HD uses the Bluetooth 4.0 spec vs everything else being Bluetooth 5.0, though it appears some people are still having the issue even with an Apple TV 4K.
The one thing I can ask is if you're having this issue, please call Apple and tell them you're having this issue. I know it's a pain, but as my support rep said, unfortunately not many people are apparently logging the issue with Apple. We need to let them know so they can reproduce it and get it fixed.
Hope that helps and please post anything else you figure out.
My Hardware: Apple Watch 6 and ATV 4k. Nothing else besides the TV remote. Yet, once a week, I still get disconnected in the middle of a workout. Just got off the chat with the Apple Support and the only suggestion was to reboot everything, including the phone. They recommended to keep the phone in proximity while working out.
And, of course, nothing of the above worked. Got another disconnection in the middle of this morning’s workout. Fitness+ is pretty unusable to me at this rate of disconnections.
I think I found the cause (at least in my case). It looked, to me, RF-noise-related. My ATV was securely attached on the back of the TV. Somehow, the TV was acting as a shield between my watch and the internal ATV bluetooth radio. I hence moved the ATV on top so that it was not shielded by the TV and this did the magic. Responsiveness of the watch did increase considerably: no longer spinning wheel searching for the watch, and the connection is now almost instantaneous. Most important, I have not experienced a single disconnection since moving the location of the ATV.
I have wondered about this. I have never had a disconnect during strength training, HIIT, mindful cool down, or yoga sessions, but have at least one during every treadmill session. I speculated that there was some kind of interference from the treadmill itself. I moved the ATV and went from multiple disconnects to just one per 30-minute treatment workout. I'll see if there is another location that works better, although there's only so many ways to position the TV, ATV, and treadmill.
BTW, if I notice that a complete disconnect is imminent, with heart rate and calories no longer updating, I have been able to reconnect by pausing the workout from my watch and/or on the ATV, waiting a couple seconds, and resuming the workout. I say "and/or" as I haven't figured out if there is a specific combination and order of pausing/resuming on the watch and the TV. And I usually have to do this more than once. It's still frustrating, but at least I have been able to complete the workout rather than having it end prematurely.
Interesting that the action of pausing the workout may "cure" the imminent disconnection. I bet that the problem is the watch, since it is the weakest link in the RF Bluetooth connection, and during a workout it is being moved around and covered a lot. Pausing the workout may simply bring the watch closer to the TV.
Regarding my case, after my post above I have done several 45min yoga sessions every other day and, since then, I had zero disconnections and zero "spinning wheels". It is hence confirmed that obstructing the RF path by putting the ATV on the back of the TV, attached on the VESA mount, was indeed the cause of my continuous loss of connection (again, ATV 4k and Watch S6).
I realize I am a sample size of one, but I tried moving the Apple TV, just a foot or so to the right, and did a 30-minute treadmill workout, no disconnects at all, for the first time since a couple when I first signed up with Fitness+. I’ve also done a HIIT workout with the Apple TV in this position, and didn’t have any problems. Hopefully this solves the problem permanently.
Hardware: AW 6 with either iPad 8th or iPhone 11, no air pods and no ATV. Videos have frozen at various points in HIIT, Yoga, Spinning, and Strength. "Device connection lost" messages have appeared most frequently in Cycling workouts however. I have had some success downloading the workouts prior to using them although I did experience one disconnect even using this method.