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BATman.Berlin

macrumors regular
Original poster
Jun 13, 2015
237
177
California
I had a 12.9 keyboard folio since August last year and the quality of that surface coating was not good.

If you are facing the same issue as I have (see pictures) head to a local Apple Store or contact apple support. They have exchanged mine without any issues.
a7a880c76d1083e9c816f299fc8b9b22.jpg

a5306011462268f8b0797a0eba78c77e.jpg
 
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jazz1

Contributor
Aug 19, 2002
4,500
18,210
Mid-West USA
I had a 12.9 keyboard folio since August last year and the quality of that surface coating was not good.

If you are facing the same issue as I have (see pictures) head to a local Apple Store or contact apple support. They have exchanged mine without any issues.
a7a880c76d1083e9c816f299fc8b9b22.jpg

a5306011462268f8b0797a0eba78c77e.jpg
I'm glad Apple did right by you. Several years ago I had an early edition Apple Folio that had some kind of weave pattern coming through. I was only a month or so old.

The Apple Store did replace it for free, but I have to say they said it was a one time replacement, and the staff member really acted like they were doing me a big favor. Truly, I was not being an @ss about it.

On my current 2020 iPad MK I've skinned it, just in case. God only knows what it would look like if I every pulled the skin off ;)
 

Zensō

Contributor
Oct 9, 2015
1,021
2,167
They really need to upgrade this material. I have a couple of these cases and both look terrible. I moved on to Zugu and Logitech cases due to Apple cases coming apart prematurely.
 
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Isamilis

macrumors 68020
Apr 3, 2012
2,072
968
I had a 12.9 keyboard folio since August last year and the quality of that surface coating was not good.

If you are facing the same issue as I have (see pictures) head to a local Apple Store or contact apple support. They have exchanged mine without any issues.
a7a880c76d1083e9c816f299fc8b9b22.jpg

a5306011462268f8b0797a0eba78c77e.jpg
Just curious, how is the new (replacement) case? Is there any quality difference with the old one? I am afraid, you need to bring it back to Apple (again) for replacement.
 

BATman.Berlin

macrumors regular
Original poster
Jun 13, 2015
237
177
California
Just curious, how is the new (replacement) case? Is there any quality difference with the old one? I am afraid, you need to bring it back to Apple (again) for replacement.

The quality feels like a new and unused one. I cannot tell how it will work. Noticed the magnets are stronger. The fact that they replaced it without hesitation could tell the peeling was a known problem that got fixed? Only time will tell I guess
 
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Diablo360

macrumors 6502
Jun 8, 2009
250
101
Wow, that’s totally unacceptable! It’s good to know that they’ll replace It though.
 
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