Apple mail discarding original message when replying

[symoneous]

Hi everyone,

I frequently run into an issue where I hit reply to an email in mail on MacOS and it only retains the header in the inline message - but none of the body.

The only way I can fix it is: A) hit reply 5-10 times and suddenly the whole message is there or b) start the reply on my iOS device and then find it in the drafts folder.

I am using apple mail 11.5 and macOS 10.13.6 and the email provider in question is google apps for business / gmail.

symon

 

[jpn]

in Mail Preferences there should be (in the Composing tab) a check box that says " Quote the text of original message. "
And then, further down in the same preference pane a check box for what to include, such as " Include all of the original message text. "

you reference a Handoff feature, starting on on device and continuing on another device.
that is an interesting observation. it would be good to check to where you are saving your drafts: is it a network server drafts mailbox, or, " On your phone ". And, is the stated target location for drafts the same on both macOS device and iOS device?
As you suspect, that could be causing problems.

 

[symoneous]

hi Niji,

Thanks for the tip! Have changed the last setting you suggested and hope this will resolve. Will try and use for a day now - and report back if any changes.

To the point about using drafts - I think Gmail is doing the syncing between folders on the devices and not handoff.

Thanks again!