iPhone 13 Pro Max Apple Store no longer lets you cancel your orders

[diamornte]

I ordered a MagSafe Duo Charger and changed my mind about it because I already have so many chargers and realized I was being a wasteful consumer - but I noticed that Apple no longer lets you cancel orders.

Look now, and see if you can cancel your orders for your iPhone/any accessories you ordered today. There is no longer a "cancel" option to click, just a lot of white space.

WTH Apple?

 

[Southernboyj]

Dealing with this same issue currently

 

[westcoastcyc]

This is normal on iPhone release day, you’ll be able to cancel later in the day.

 

[jsamuels]

I ordered a MagSafe Duo Charger and changed my mind about it because I already have so many chargers and realized I was being a wasteful consumer - but I noticed that Apple no longer lets you cancel orders.

Look now, and see if you can cancel your orders for your iPhone/any accessories you ordered today. There is no longer a "cancel" option to click, just a lot of white space.

WTH Apple?

Chill, of course you can. But, on launch days the systems overload and it takes several hours to catch up. I ordered a PM and case and both are now cancelable.

 

[diamornte]

Chill, of course you can. But, on launch days the systems overload and it takes several hours to catch up. I ordered a PM and case and both are now cancelable.

Nope. My order now shows "preparing for shipment." Now I will be charged a restocking fee when trying to return this.

 

[diamornte]

This is normal on iPhone release day, you’ll be able to cancel later in the day.

Nope. My order now shows "preparing for shipment." Now I will be charged a restocking fee when trying to return this.

 

[BreakingKayfabe]

I just canceled an order for two 13 Pro cases that I ordered yesterday and an iPad Mini order that I made on Tuesday without issue.

 

[theadder]

I had an extra iPhone order and I had this issue. I was able to cancel via business chat with Apple and the issue is resolved now.

 

[BreakingKayfabe]

Nope. My order now shows "preparing for shipment." Now I will be charged a restocking fee when trying to return this.

What country are you in? Here in the U.S. Apple doesn’t charge a restocking fee.

 

[Phone Junky]

Nope. My order now shows "preparing for shipment." Now I will be charged a restocking fee when trying to return this.

Since when does Apple charge a restocking fee?

 

[diamornte]

I just canceled an order for two 13 Pro cases that I ordered yesterday and an iPad Mini order that I made on Tuesday without issue.

But you didn't do what I did - order today

 

[rhaatou]

Nope. My order now shows "preparing for shipment." Now I will be charged a restocking fee when trying to return this.

Since when does Apple have a restocking fee ?

 

[Ninjaman]

I ordered a second iPhone for Saturday pickup by accident and was curious why I couldn't cancel it. ill cancel tomorrow

 

[BreakingKayfabe]

But you didn't do what I did - order today

I ordered two 13 Pros today and I will be able to cancel them during processing. What happened is you missed the window to cancel the order during that time.

 

[Ninjaman]

I just canceled an order for two 13 Pro cases that I ordered yesterday and an iPad Mini order that I made on Tuesday without issue.

looks like the OP needs to wait a day as it appears you did

 

[diamornte]

I ordered two 13 Pros today and I will be able to cancel them during processing. What happened is you missed the window to cancel the order during that time.

So there was a "window" I missed and that is MY fault? No window of time was ever given.

 

[diamornte]

looks like the OP needs to wait a day as it appears you did

No because it is listed as Preparing to Ship. Its impossible to cancel via Apple.

 

[BreakingKayfabe]

So there was a "window" I missed and that is MY fault? No window of time was ever given.

No, it’s not your fault. I was simply pointing out why you can no longer cancel.

 

[BreakingKayfabe]

looks like the OP needs to wait a day as it appears you did

Once the item gets to “Preparing For Shipping” you can no longer cancel. OP ordered an item today that was quickly available. At least they can simply return it.

 

[Ninjaman]

ahhh my bad...mine just says "order placed" and I still csnt cancel it..maybe tomorrow

 

[BreakingKayfabe]

ahhh my bad...mine just says "order placed" and I still csnt cancel it..maybe tomorrow

Once it's showing as processing you'll be able to. Should be as soon as tonight.

 

[BigMcGuire]

Once the item gets to “Preparing For Shipping” you can no longer cancel. OP ordered an item today that was quickly available. At least they can simply return it.

This is always how it has worked for me. Once it goes to Preparing for shipment you can't cancel. Been this way for quite some time. Agreed.

 

[0s and 1s]

I placed an accidental order earlier this morning and I the order wasn’t appearing in my order history for quite some time. Three iMessage chats with Apple support later and they told me that there was an issue on their end with an fix ETA of 3 hours.

I am now able to login to my account, view orders, and cancel the order in question. Good luck!

 

[diamornte]

ahhh my bad...mine just says "order placed" and I still csnt cancel it..maybe tomorrow

Good luck! I still don't see a cancel option anywhere, no matter how many Apple Macrumors Fan Bois try to gaslight me.

 

[Knowlege Bomb]

I was able to cancel a couple of orders I put in this morning after about an hour and a half. One phone and one case in separate orders.