Apple TV iOS App Keeps Disconnecting

[jwatters579]

Hello all! Has anyone had problems with the Apple TV Remote iOS App disconnecting and disappearing from the ATV device? I have two connected and one stays connected but the other disconnects all the time and the device disappears from the list. The only way for me to make it connect again is if I restart the device (and that only works some of the time). I have made sure it is connected to the network and is updated.

 

[-Gonzo-]

How about the AppeTV remote that’s built into iOS 11, have you tried that?

 

[jwatters579]

How about the AppeTV remote that’s built into iOS 11, have you tried that?

There's one built into iOS11?

 

[jav6454]

There's one built into iOS11?

Yes there is. However, for it to work both the device and the ATV need to be on the same network.

 

[-Gonzo-]

There's one built into iOS11?

Yes indeed, you’ll find an option in Control Centre settings to add it to your Control Centre.

https://support.apple.com/en-gb/HT201664