Hello everyone,
I'm having issues with my Apple Watch Ultra 2, mainly losing heart rate data during exercises.
Sometimes I lose pace and power data, but much less often.
These data losses are very variable, from the beginning, middle or end of exercise, over durations ranging from a few seconds to several minutes.
I also get erroneous curves (e.g. Run2) where the heart rate rises sharply at the start of exercise, then falls back to something much more normal.
I'm attaching screenshots of the curves I get after a workout, curves obtained with Healtfit, to explain what I mean.
I'd also like to point out that on races, heart rate readings are good, but this is still too rare.
I've tried everything, loosening and tightening the strap I wear far from the wrist bone.
The watch is always clean.
Unlocked, reset as new watch.
I contacted AppleCare, who found nothing after diagnosing the watch.
I went to the Apple Store, to have a Genius check the data loss, who discovered that he too had this kind of missing data with his Apple Watch Ultra 2.
The latest solution proposed by Apple is to send the watch back to be checked.
Unfortunately, parting with the watch is problematic given that I'm in the middle of my training, I need it for my workouts and splits etc. I'm a bit lost and at a loss.
I'm at a loss, so I've come to ask you if you've come across this kind of bug, which annoys me greatly, given the price of the device, the on-board components and what it's designed for.
I hope to hear from the community, thank you in advance.
I'm having issues with my Apple Watch Ultra 2, mainly losing heart rate data during exercises.
Sometimes I lose pace and power data, but much less often.
These data losses are very variable, from the beginning, middle or end of exercise, over durations ranging from a few seconds to several minutes.
I also get erroneous curves (e.g. Run2) where the heart rate rises sharply at the start of exercise, then falls back to something much more normal.
I'm attaching screenshots of the curves I get after a workout, curves obtained with Healtfit, to explain what I mean.
I'd also like to point out that on races, heart rate readings are good, but this is still too rare.
I've tried everything, loosening and tightening the strap I wear far from the wrist bone.
The watch is always clean.
Unlocked, reset as new watch.
I contacted AppleCare, who found nothing after diagnosing the watch.
I went to the Apple Store, to have a Genius check the data loss, who discovered that he too had this kind of missing data with his Apple Watch Ultra 2.
The latest solution proposed by Apple is to send the watch back to be checked.
Unfortunately, parting with the watch is problematic given that I'm in the middle of my training, I need it for my workouts and splits etc. I'm a bit lost and at a loss.
I'm at a loss, so I've come to ask you if you've come across this kind of bug, which annoys me greatly, given the price of the device, the on-board components and what it's designed for.
I hope to hear from the community, thank you in advance.
