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????applecare????
- Thread starter PCsucks
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I just got my MBP back from being fixed and they told me that they only ever replace if it breaks within a certain period of time, I can't remember what time she said though. I think it was 1st 6 weeks (might be wrong as I can't remember). After that period of time, it will get sent away to be repaired. They normally take 2 weeks to repair also.
I believe it's a case by case...
basis. Since my White MB 2.16 (bought AppleCare with it) was having a problem after three weeks, I made contact with Apple on two more occasions before the matter was resolved. It just happened to be the day after the NEW MacBooks were released last month, so the Apple Store replaced it with the Brand New BlackBook 2.4 Penryn 250GB, b/c they didn't have any White MacBooks with 250GB HDD! Again, this was six months after I bought my MB 2.16.
basis. Since my White MB 2.16 (bought AppleCare with it) was having a problem after three weeks, I made contact with Apple on two more occasions before the matter was resolved. It just happened to be the day after the NEW MacBooks were released last month, so the Apple Store replaced it with the Brand New BlackBook 2.4 Penryn 250GB, b/c they didn't have any White MacBooks with 250GB HDD! Again, this was six months after I bought my MB 2.16.
yes, unless it is accidental damage...then you have to pay for it.
I believe if they replace a certain number of components within a certain amount of time, they will offer you a replacement-- but don't know the specifics.
They either ship it back to apple or repair it at the apple store depending on what's wrong. This usually takes btw a week and 3 weeks. The only time they will replace the entire computer is if it's had a large number of problems and is considered a "lemon"
You do get free coverage that first year but the good people at the Apple store do treat you differently if you purchased AppleCare; even in the first year. This from personal experience. All my experiences have been good or excellent depending on the AC condition... However with my black MB I went to BestBuy because they even cover accidental incidents... very cool...
ps... I love this MB.
ps... I love this MB.
Not true. When I dropped my macbook off at the Apple store one night to be repaired, they shipped it off to their repair facility overnight. It arrived there the next day and was quickly fixed and sent back to me, and it was on my doorstep all fixed less than 40 hours after dropping it off.
Yes.
basis. Since my White MB 2.16 (bought AppleCare with it) was having a problem after three weeks, I made contact with Apple on two more occasions before the matter was resolved. It just happened to be the day after the NEW MacBooks were released last month, so the Apple Store replaced it with the Brand New BlackBook 2.4 Penryn 250GB, b/c they didn't have any White MacBooks with 250GB HDD! Again, this was six moths after I bought my MB 2.16.
How did you get a blackbook when you originally bought a white macbook? Shouldnt they have replaced it with a white macbook?
I've always had experiences like that with every mac I've had through the years. All the way back to the early 90's, turnaround times have been extremely quick. Maybe it has something to do with my location, but it usually takes less than three days.
Well...
I was one of those unique cases, and after six months of visits to the same Apple Store I finally filled out the email questionnaire and explained my loyalty to, not only Apple, but to that particular Apple Store by buying a Mac on the day they opened. So, customer loyalty played an important part in my situation. The email was reviewed by customer service and the Store Manager gave me a call at home and invited me to a "personal shopping spree" and so I jumped at the opportunity. The SM told me to box up my White MB and that my data would be transferred immediately. Got to the store and chose the White MB 2.4 Penryn 250GB, but they were out of stock for those specs, so the SM offered a BlackBook with the same specs and I asked "is that doable?" (not even sure if that was a word). The SM said "it's doable!" and slapped me a "high-five" and I walked out of the store in about one hour, after they transferred my data. Yes, they should have replaced the White MB with a White MB, but the SM was "going the extra MILE" for a loyal customer. I even got a personal email from the SM, ensuring that I was completely satisfied!
I was one of those unique cases, and after six months of visits to the same Apple Store I finally filled out the email questionnaire and explained my loyalty to, not only Apple, but to that particular Apple Store by buying a Mac on the day they opened. So, customer loyalty played an important part in my situation. The email was reviewed by customer service and the Store Manager gave me a call at home and invited me to a "personal shopping spree" and so I jumped at the opportunity. The SM told me to box up my White MB and that my data would be transferred immediately. Got to the store and chose the White MB 2.4 Penryn 250GB, but they were out of stock for those specs, so the SM offered a BlackBook with the same specs and I asked "is that doable?" (not even sure if that was a word). The SM said "it's doable!" and slapped me a "high-five" and I walked out of the store in about one hour, after they transferred my data. Yes, they should have replaced the White MB with a White MB, but the SM was "going the extra MILE" for a loyal customer. I even got a personal email from the SM, ensuring that I was completely satisfied!
For the people who are discussing the approximate wait time for repairs, don't forget about Apple's service known as ProCare. With ProCare you get priority repair service. I had a hard drive issue and because I have a ProCare membership I was able to drop off my Macbook and then pick it up, finished, less than 4 hours later. Obviously this was an inhouse fix. In the end there was very little down time.
so when they replace your MB with the lemon law, do they replace it with a the up-to-date model or the same model that you have/had?
Apple does not have a lemon law, they will keep repairing your computer until it is no longer deemed to be repairable by an apple tech, or if you demand one and escalate your issue up the chain. The only exception to this is if local laws in your area trumps the rules set by apple. And if they do replace your computer they will replace it with the up to date model.