Hello all. I currently have a iPhone 13 Pro Max that isn’t due for an upgrade until next year. My wife’s phone was due for an upgrade (coming from an iPhone 11). The new phone will be here tomorrow. Is there a way to make her phone number on the 13 pro max and my telephone number on the 15 pro max without going to AT&T? I am just trying to save myself the trip, I know they can do it at the store.
You don’t have to contact ATT if your eSIM doesn’t convert. Have your ATT account ready to log in online.
Within your account, there’s a page where you can see the phones on your account. There should be an option to switch phones with eSIM. From there you enter the IMEI of the new 15 found in Settings > General > About.
ATT webpage will automatically recognize and confirm the phone based on the IMEI.
Proceed and wait a couple minutes. You’ll be set.
I had to do this in the Apple Store after my iPhone 12 PM wouldn’t convert physical SIM to eSIM and since Apple doesn’t have direct connection to ATT.
My fiancé bought her 15 at Bestbuy, who has access to ATT servers, so she was able to switch over to eSIM from iPhone SE seamlessly.