So I upgraded one line on my account to get the 5s on my line. In the past when doing this I've simply swapped sim cards. But when I tried this today I got a screen during the iPhone 5s setup prompting me to activate this with the number I upgraded. I then gave up because I didn't want to mess up the SIM from my line that was in the 5s and I also don't want to end up disabling the phone that is on the line I upgraded. Help. How do I do this?
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Carrier AT&T - Upgraded 1 Line to Put 5s on Other Line Activation Issue
- Thread starter segrobja
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I'd say turn the phone off, put the sim card you want to use with the phone into the 5s.
Then activate the phone, it should go through the activation with your correct phone number.
Perhaps. I've always just gone to the AT&T store and let them do it all when I do the cross-upgrade thing.
I knew it. Unfortunately I'm on a train right now so I will probably get home after ATT closes their call center.
Yeah and you cant use either of the phones. You will need to use a house phone or something...let us know how it goes.
@ OP
If both your lines are still active, insert the SIM's in whichever phones you want to use them in and you should be good to go. If this is the case, I see no reason to deal with the worthless morons at AT&T.
However, if any of your lines is inactive, you will need to activate the inactive line(s), which means you will need the help of those worthless morons at AT&T. Good luck to you!
If both your lines are still active, insert the SIM's in whichever phones you want to use them in and you should be good to go. If this is the case, I see no reason to deal with the worthless morons at AT&T.
However, if any of your lines is inactive, you will need to activate the inactive line(s), which means you will need the help of those worthless morons at AT&T. Good luck to you!
What happened at the "Activation" step? Did it still show the old number? If so, did you just hit "Next" and continue on?
3 lines on a family plan and we always end up using another phones upgrade.
Got my phone this morning showing my sons phone # on it. Called att and told them I was using the upgrade from my sons # to my #.
She got the new imie # and SIM card # and told me to turn off and then on the old phone. Then when I saw no service on it I turned it back off. Turned the new phone on and when the screen showing my sons # came up I just hit next as if I was saying that is correct.
See att already changed the account info for the new phone and sim card on there end. So no matter what # the phone said it was using once I activated it what att changed took effect and over rode what ever was there. No need for a SIM card and no disruption of service on my sons line.
This time I used the live chat option ..
Worked like a charm
Got my phone this morning showing my sons phone # on it. Called att and told them I was using the upgrade from my sons # to my #.
She got the new imie # and SIM card # and told me to turn off and then on the old phone. Then when I saw no service on it I turned it back off. Turned the new phone on and when the screen showing my sons # came up I just hit next as if I was saying that is correct.
See att already changed the account info for the new phone and sim card on there end. So no matter what # the phone said it was using once I activated it what att changed took effect and over rode what ever was there. No need for a SIM card and no disruption of service on my sons line.
This time I used the live chat option ..
Worked like a charm
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