Wife recently upgraded her original Iphone SE to an Iphone 12 Mini. And soon complained about the loss of Visual Voice Mail. I checked my Iphone 11 and I didn't have it either. My phone didn't even have the voice mail icon. Hers had the icon but showed a box that said 'Call Voice Mail'. If you called either phone and let it ring through to voicemail, there was no voicemail. It said 'User not available, call back later'.
After several days of talking to various people at ATT who were no help, I finally found the guru at ATT who could fix the problem, that the database for us has several incorrectly configured items (probably since we had been with them for years). Once rebooting, had to enter a new voicemail box password, but now back up and running and all the old voicemails are there.
Likely not just a Iphone 12 Mini Issue but will put it under that prefix.
Here's the contact info:
ATT Advanced Technical Support 1-844-601-4909 Rick in West Virginia is who to ask for for guru Visual Voicemail knowledge
After several days of talking to various people at ATT who were no help, I finally found the guru at ATT who could fix the problem, that the database for us has several incorrectly configured items (probably since we had been with them for years). Once rebooting, had to enter a new voicemail box password, but now back up and running and all the old voicemails are there.
Likely not just a Iphone 12 Mini Issue but will put it under that prefix.
Here's the contact info:
ATT Advanced Technical Support 1-844-601-4909 Rick in West Virginia is who to ask for for guru Visual Voicemail knowledge
