I have been fighting my ATV (3. gen) for over a week. Google search reveals that this is a common problem, but none of the suggested solutions have worked for me.
My Apple TV shows only Computers and Settings in the home menu. I updated to the latest firmware a while ago, and it worked flawlessly for several weeks. Suddenly one day I only got Computers and Settings.
I have tried the following (nothing has worked):
Other symptoms:
THE SOLUTION:
I did the two following things, not sure what fixed my problem:
My Apple TV shows only Computers and Settings in the home menu. I updated to the latest firmware a while ago, and it worked flawlessly for several weeks. Suddenly one day I only got Computers and Settings.
I have tried the following (nothing has worked):
- Restoring Apple TV through WiFi
- Restoring Apple TV through ethernet cable
- Restoring Apple TV through USB-cable in latest iTunes version on both Win7 PC and MacBook running Mavericks
- Using both automatic and manual IP-settings on both WiFi and ethernet
- Setting DNS to 8.8.8.8
- Using different routers
- Tried changing regional settings to both USA and my home country
- Connecting my iPhone after a restore to transfer network setup via Bluetooth
- Doing system resets with the remote
- Doing system resets by selecting Settings --> General --> Reset
- Doing system resets by unplugging all the cables for over 5 minutes
- Resetting my modem, router and switch
- Let the ATV go to screensaver and then wake it up
- I have tried the suggested solution to change the iTunes store loaction, but the list is blank
- Confirmed that my ISP and router have the required ports open (http://support.apple.com/kb/ht2463)
Other symptoms:
- AirPlay works fine and normal
- Internet connection works, since I can update to the latest firmware (both WiFi and ethernet)
- ATV can't update time and date automatically (get the spinner icon trying to connect)
- Home Sharing won't connect (get error that Apple ID can't be found)
- Connecting to iCloud on ATV sometimes works
- Other devices on the same network works perfectly
THE SOLUTION:
I did the two following things, not sure what fixed my problem:
- Moving the ATV away from other items on my setup, such as reciever, router/modem, Blu-Ray etc. in case of some interference
- Connected the ATV to another ISP (use friend, neighbor etc.) and it worked as normal, then connected it back to my own ISP
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