iPhone 12 Pro Been a long time: does Apple repair or replace phone with a busted lens?

[williamsonrg]

I haven’t needed an iPhone repair in forever. My iPhone 12 Pro has a busted 1x lens. Will they just swap it out at the Apple Store like in the old days, or make me ship it out for repair?

 

[Apple_Robert]

Hard to say given how the stores were shut down for so long. Contact Apple Support via the app or web and ask them about your situation.

 

[chscag]

I haven’t needed an iPhone repair in forever. My iPhone 12 Pro has a busted 1x lens. Will they just swap it out at the Apple Store like in the old days, or make me ship it out for repair?

Assuming you have Apple Care Plus, I would suspect they will replace the phone with either a new one or refurbished unit. About the only repairs Apple makes on iPhones in house is a battery swap out.

 

[williamsonrg]

Assuming you have Apple Care Plus, I would suspect they will replace the phone with either a new one or refurbished unit. About the only repairs Apple makes on iPhones in house is a battery swap out.

Thanks. I do have Apple Care Plus, so fingers crossed.

 

[bsamcash]

They replaced the entire camera module for my 11 earlier this year when I had some dust on the sensor. And I didn’t even have Apple Care.