Resolved Broken Wacom Tablet

[12dylan34]

Hello everyone,

I have a broken (in a way that the warranty would cover) Wacom tablet that is less than 1 year old. Wacom's website says that in order for the warranty to be in effect, I would have had to have registered it within 30 days after purchase, which I'm fairly certain I didn't do.

Is there anything that I can do, or am I out of luck?

How likely are they to give into the circumstances if I describe them?

Alternatively, if anyone knows how to fix it, that would be even better. I essentially just plugged it in today and the light on the tablet didn't turn on and it just didn't work. I pushed some buttons on the tablet and the "Bamboo Dock" software launched on my computer, but the tablet was still unusable. It's a Bamboo Capture, model number CTH470.

Thanks

 

[Apple fanboy]

Basic question. Have you tried a different USB port (not through a hub) and different lead? It's worth a try.

 

[12dylan34]

Basic question. Have you tried a different USB port (not through a hub) and different lead? It's worth a try.

Yeah, I tried that, but to no success. I tried another computer too, but nothing. I'll send an email to Wacom to see if they can do anything for me.

Thanks for the reply though.

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After digging through my cable drawer, I found another one to use, which seemed to resolve the problem. I have no idea why the current one would have stopped working, since it was just sitting there, but whatever.

 

[inscrewtable]

it doesn't matter about what the website says, if you have your original receipts for proof of purchase then it's covered.