Hey all,
I'm running OS 10.11.6 (can't upgrade my mac is from 2008), so I can't run the most current version of Office for Office 365. I can run the Office 2016 suite and HAVE been until a day or so ago.
I saw an alert saying I needed to activate my Suite so I tried to enter in my password. The Loading screen kept spinning. I uninstalled and reinstalled and tried again. I kept either getting a spinning Loading Screen or a "No Network Connection" screen.
I tried deleting all of the Microsoft folders in "Library > Containers" And I deleted the Office and .ms folders in the "Library > Group Containers" folder.
I've used the Microsoft License removal tool and the Activation Troubleshoot.app.
I've turn Automatic Proxies ON. I've turned Automatic Proxies OFF.
NOTHING WORKS.
Nothing I do seems to be able to get this to run. Best I can figure the Office365ServicesV2 is causing issues. When I view my logs, I get the following...
3/6/19 3:02:07.452 PM Microsoft Word[12641]: MATSMATS createScenario - Call to CreateScenario before initializing MATS, ErrorType: 0, ErrorSeverity: 0
3/6/19 3:02:07.453 PM Microsoft Word[12641]: MATSMATS startCustomInterativeAction:isBlockingUi:askForCredentials:correlationId:interactiveAuthContainerType:identityService: - Call to startCustomInteractiveAction before initializing MATS, ErrorType: 0, ErrorSeverity: 0
3/6/19 3:02:07.466 PM Microsoft Word[12641]: MATSMATS endCustomInteractiveActionWithFailure:errorSource:error:errorDescription: - Call to endCustomInteractiveActionWithFailure before initializing MATS, ErrorType: 0, ErrorSeverity: 0
On another occasion I got these logs...
3/6/19 3:31:09.245 PM Microsoft Excel[13031]: MATSMATS endCustomInteractiveActionWithSuccess: - Call to endCustomInteractiveActionWithSuccess before initializing MATS, ErrorType: 0, ErrorSeverity: 0
3/6/19 3:31:14.576 PM storeassetd[473]: tcp_connection_destination_perform_socket_connect 14 connectx to 2600:1400:d:18c::2a1.443@0 failed: [65] No route to host
3/6/19 3:31:14.576 PM storeassetd[473]: tcp_connection_destination_perform_socket_connect 14 connectx to 2600:1400:d:19d::2a1.443@0 failed: [65] No route to host
3/6/19 3:31:15.946 PM com.apple.xpc.launchd[1]: (com.sidefx.hqserver[13037]) Service exited with abnormal code: 1
3/6/19 3:31:15.946 PM com.apple.xpc.launchd[1]: (com.sidefx.hqserver) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
3/6/19 3:31:26.183 PM com.apple.xpc.launchd[1]: (com.sidefx.hqserver[13038]) Service exited with abnormal code: 1
3/6/19 3:31:26.183 PM com.apple.xpc.launchd[1]: (com.sidefx.hqserver) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
3/6/19 3:31:36.410 PM com.apple.xpc.launchd[1]: (com.sidefx.hqserver[13039]) Service exited with abnormal code: 1
3/6/19 3:31:36.410 PM com.apple.xpc.launchd[1]: (com.sidefx.hqserver) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
3/6/19 3:31:46.634 PM com.apple.xpc.launchd[1]: (com.sidefx.hqserver[13040]) Service exited with abnormal code: 1
3/6/19 3:31:46.634 PM com.apple.xpc.launchd[1]: (com.sidefx.hqserver) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
3/6/19 3:31:56.860 PM com.apple.xpc.launchd[1]: (com.sidefx.hqserver[13041]) Service exited with abnormal code: 1
3/6/19 3:31:56.860 PM com.apple.xpc.launchd[1]: (com.sidefx.hqserver) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
I note NO ROUTE TO HOST. Seems to coincide with my "No Network Connection" errors.
Anyone have any success in dealing with this issue?
Thanks
I'm running OS 10.11.6 (can't upgrade my mac is from 2008), so I can't run the most current version of Office for Office 365. I can run the Office 2016 suite and HAVE been until a day or so ago.
I saw an alert saying I needed to activate my Suite so I tried to enter in my password. The Loading screen kept spinning. I uninstalled and reinstalled and tried again. I kept either getting a spinning Loading Screen or a "No Network Connection" screen.
I tried deleting all of the Microsoft folders in "Library > Containers" And I deleted the Office and .ms folders in the "Library > Group Containers" folder.
I've used the Microsoft License removal tool and the Activation Troubleshoot.app.
I've turn Automatic Proxies ON. I've turned Automatic Proxies OFF.
NOTHING WORKS.
Nothing I do seems to be able to get this to run. Best I can figure the Office365ServicesV2 is causing issues. When I view my logs, I get the following...
3/6/19 3:02:07.452 PM Microsoft Word[12641]: MATSMATS createScenario - Call to CreateScenario before initializing MATS, ErrorType: 0, ErrorSeverity: 0
3/6/19 3:02:07.453 PM Microsoft Word[12641]: MATSMATS startCustomInterativeAction:isBlockingUi:askForCredentials:correlationId:interactiveAuthContainerType:identityService: - Call to startCustomInteractiveAction before initializing MATS, ErrorType: 0, ErrorSeverity: 0
3/6/19 3:02:07.466 PM Microsoft Word[12641]: MATSMATS endCustomInteractiveActionWithFailure:errorSource:error:errorDescription: - Call to endCustomInteractiveActionWithFailure before initializing MATS, ErrorType: 0, ErrorSeverity: 0
On another occasion I got these logs...
3/6/19 3:31:09.245 PM Microsoft Excel[13031]: MATSMATS endCustomInteractiveActionWithSuccess: - Call to endCustomInteractiveActionWithSuccess before initializing MATS, ErrorType: 0, ErrorSeverity: 0
3/6/19 3:31:14.576 PM storeassetd[473]: tcp_connection_destination_perform_socket_connect 14 connectx to 2600:1400:d:18c::2a1.443@0 failed: [65] No route to host
3/6/19 3:31:14.576 PM storeassetd[473]: tcp_connection_destination_perform_socket_connect 14 connectx to 2600:1400:d:19d::2a1.443@0 failed: [65] No route to host
3/6/19 3:31:15.946 PM com.apple.xpc.launchd[1]: (com.sidefx.hqserver[13037]) Service exited with abnormal code: 1
3/6/19 3:31:15.946 PM com.apple.xpc.launchd[1]: (com.sidefx.hqserver) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
3/6/19 3:31:26.183 PM com.apple.xpc.launchd[1]: (com.sidefx.hqserver[13038]) Service exited with abnormal code: 1
3/6/19 3:31:26.183 PM com.apple.xpc.launchd[1]: (com.sidefx.hqserver) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
3/6/19 3:31:36.410 PM com.apple.xpc.launchd[1]: (com.sidefx.hqserver[13039]) Service exited with abnormal code: 1
3/6/19 3:31:36.410 PM com.apple.xpc.launchd[1]: (com.sidefx.hqserver) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
3/6/19 3:31:46.634 PM com.apple.xpc.launchd[1]: (com.sidefx.hqserver[13040]) Service exited with abnormal code: 1
3/6/19 3:31:46.634 PM com.apple.xpc.launchd[1]: (com.sidefx.hqserver) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
3/6/19 3:31:56.860 PM com.apple.xpc.launchd[1]: (com.sidefx.hqserver[13041]) Service exited with abnormal code: 1
3/6/19 3:31:56.860 PM com.apple.xpc.launchd[1]: (com.sidefx.hqserver) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
I note NO ROUTE TO HOST. Seems to coincide with my "No Network Connection" errors.
Anyone have any success in dealing with this issue?
Thanks
