As of 10:00am GMT today (August 16, 2013), I've confirmed that Apple still have problems with the enrolment services when it comes to the developer member centre. Despite their development status page (https://developer.apple.com/support/system-status/) confirming everything is up, the one thing that doesn't show is their 'verification/identification systems' (if you'd call them that). What does concern me is that despite the phone call I made, it still says that 'Program Enrollment and Renewals' is up...
I've opened up a second company which needs another Developer Account and it's been pending since July, 25, 2013.
Initially, it was due to my entity name (company name) having a word in it which infringed upon one of Apple's myriads of trade-names. Luckily enough, as it's a new company i could easily change the company name (at a cost thanks to stationary), so resubmitted it.
Despite them already having my DUNS number, which still links to the same company, just with different details; They've confirmed over the telephone that they were NOT able to complete the verification/identification process.
I never knew that pointing Safari at http://www.dnb.com was a security risk to get company details which are... already public.
During the developer portal blackout, I contacted Apple and confirmed that the company name had changed, and that both DNB and the local Companies House (UK Company Registration) had successfully updated my details.
The gentleman I spoke to checked their 'database' and alas.. The old company name showed up. Despite pointing him at the DNB website and having him confirm visually that it is indeed correct, he told me that they database which is supplied to them by DNB is only updated once a month.
I'm lost for words how inefficient this department is, I would have thought that the primary role of any development department was to get any system more efficient.
Luckily enough, I have the telephone number and ext. of a senior Adviser in the development department which I can call at 16:00 GMT today... That is when the US opens their office doors.
I'll keep you posted....
Anyway, I thought I'd update everyone here incase it hasn't already been reported.
Cheers
Adrian S
I've opened up a second company which needs another Developer Account and it's been pending since July, 25, 2013.
Initially, it was due to my entity name (company name) having a word in it which infringed upon one of Apple's myriads of trade-names. Luckily enough, as it's a new company i could easily change the company name (at a cost thanks to stationary), so resubmitted it.
Despite them already having my DUNS number, which still links to the same company, just with different details; They've confirmed over the telephone that they were NOT able to complete the verification/identification process.
I never knew that pointing Safari at http://www.dnb.com was a security risk to get company details which are... already public.
During the developer portal blackout, I contacted Apple and confirmed that the company name had changed, and that both DNB and the local Companies House (UK Company Registration) had successfully updated my details.
The gentleman I spoke to checked their 'database' and alas.. The old company name showed up. Despite pointing him at the DNB website and having him confirm visually that it is indeed correct, he told me that they database which is supplied to them by DNB is only updated once a month.
I'm lost for words how inefficient this department is, I would have thought that the primary role of any development department was to get any system more efficient.
Luckily enough, I have the telephone number and ext. of a senior Adviser in the development department which I can call at 16:00 GMT today... That is when the US opens their office doors.
I'll keep you posted....
Anyway, I thought I'd update everyone here incase it hasn't already been reported.
Cheers
Adrian S
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