I ordered the DODOcase Solid Color iPad 2/3 case from them about 3 weeks ago as well as the durables iP5 case.
First, the iPad case only takes about 2-3 days to manufacture from what their site says and on top of that, maybe 2-3 days to deliver. They chose to wait until all products were ready before shipping. Maybe Amazon has just spoiled me, but I would call this bad customer service when it means waiting 3 weeks for something that could of came much sooner.
I do understand that the durables are in high demand so I was not concerned about waiting for that item.
So far, nothing entirely bad to complain about other than the ridiculous "lets ship these items that weigh maybe 1/3rd of a pound combined to save on shipping costs
.
Next, delivery. The durables wallet is fine, nothing to complain about. A bit overpriced at $50 but the quality is there; however, with the likes of Etsy gaining popularity it is difficult to justify $50 when you can get a very similar product nearly $20 less on their site from other craftsmen. Now, the iPad case is amazing but the wooden power button arm thing that is designed to control the actual power button does not come any where close to hitting the power button on my iPad.
Now, the worse part. You can't even get a hold of these guys. They have a "live chat" that is a joke apparently, no one is ever on to talk. When you call you just get a message that says to leave a message. This is during, I assume, their business hours, which is NOT listed on their site.
How could a company take $70 for a case, take 3 weeks to deliver it, deliver a flawed product, and NOT respond to calls or have any type of immediate assistance available? This is not the 1960's.
Anyway, I love the product that I received but extremely disappointed in the company and the fact that I am going to have to wait another week or two to be satisfied, if I am even willing to wait for them at this point.
First, the iPad case only takes about 2-3 days to manufacture from what their site says and on top of that, maybe 2-3 days to deliver. They chose to wait until all products were ready before shipping. Maybe Amazon has just spoiled me, but I would call this bad customer service when it means waiting 3 weeks for something that could of came much sooner.
I do understand that the durables are in high demand so I was not concerned about waiting for that item.
So far, nothing entirely bad to complain about other than the ridiculous "lets ship these items that weigh maybe 1/3rd of a pound combined to save on shipping costs
.Next, delivery. The durables wallet is fine, nothing to complain about. A bit overpriced at $50 but the quality is there; however, with the likes of Etsy gaining popularity it is difficult to justify $50 when you can get a very similar product nearly $20 less on their site from other craftsmen. Now, the iPad case is amazing but the wooden power button arm thing that is designed to control the actual power button does not come any where close to hitting the power button on my iPad.
Now, the worse part. You can't even get a hold of these guys. They have a "live chat" that is a joke apparently, no one is ever on to talk. When you call you just get a message that says to leave a message. This is during, I assume, their business hours, which is NOT listed on their site.
How could a company take $70 for a case, take 3 weeks to deliver it, deliver a flawed product, and NOT respond to calls or have any type of immediate assistance available? This is not the 1960's.
Anyway, I love the product that I received but extremely disappointed in the company and the fact that I am going to have to wait another week or two to be satisfied, if I am even willing to wait for them at this point.
