iPhone 12 Pro Max During diagnostic iPhone red flagged to be sent to HQ repair shop

[manyelski]

Hello so i just went to apple shop because my camera won't focus and my iPhone 12 pro max was red flagged "to be send to HQ repair shop". The apple rep assured me it is just for quality assurance. I have my back glass repaired at a third party shop because it was cracked. Would they find out and is this the reason it was red-flagged?

 

[DaPhox]

Yes.

 

[manyelski]

How do you know??

 

[JPack]

It's flagged usually because your serial number was used elsewhere in the world for a device warranty replacement. In other words, based on the serial number, your device should already be out of service. This happens because it's possible to clone different serial numbers onto iPhones. Apple needs to physically inspect your phone to ensure it really is genuine.

 

[manyelski]

what does this even mean

 

[JPack]

You don't need to worry about it as long as you purchased your iPhone legit.

 

[manyelski]

You don't need to worry about it as long as you purchased your iPhone legit.

What about the rear glass?

 

[JPack]

What about the rear glass?

Shouldn’t be a concern.

 

[manyelski]

Shouldn’t be a concern.

Are you assuming or you know first hand?

 

[JPack]

Are you assuming or you know first hand?

Impossible to be certain because each Apple Store has different Genius Bar staff. Some are more discerning than others. In general, they're not going to care unless your glass is damaged or has obviously been replace.

 

[JForestZ34]

They just want to inspect it. You will get it back. If for some reason there was an issue with the rear glass they would just cancel your warranty or what ever.

James