Equipment Service - Software Suggestion - Repair Tag - Technical Service Tracking

[mikzn]

Any thoughts / suggestions for an apple based repair tag / maintenance and service tracker ?

Tracking by Customer ID
Tracking by Equipment / Model #
Tracking by Serial number
Tracking by Technician ( all involved)
Tracking by Sales Rep

Other areas of interest
Preventive Maintenance Equipment
Preventive Maintenance Scheduling
Installation and Project Management
Parts sales / quotes

Tying into accounting would be another long term consideration

Any thoughts on a Mac based software would be appreciated