I received a replacement 13 Pro and noticed in sunny conditions there’s a gap in between speaker and stainless steel frame at the top. Should I contact AppleCare about this or not worry about it? My previous 13 Pro doesn’t have this issue.
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iPhone 13 Pro Gap between speaker and stainless
- Thread starter gmoney18
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Is it a refurb or a new phone?
Kind of makes me wonder if it's a refurb that got reassembled incorrectly or a defective new phone.
It’s normal. A massive thread exists where a great number of 13 Pro owners report the same.
Then it’s definitely a refurbished/replacement device, I’d take it back to Apple or start an online exchange stating you’re not convinced with its water resistant properties with a gap there.
Chances are it wouldn’t ever cause any issues, but if it bothers you now you’ll always notice it and it may also affect resale value or trade in with a third party.
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Even if OP does get it replace again, it will still start with "N" as it is a warranty replacement unit that Apple provide.
Also an fyi.
Here is how to Determine if iPhone is New, Refurbished, Replacement, or Personalized
- Open the “Settings” app on the iPhone
- Go to “General” and then go to “About”
- Look for “Model” and then read the model identifier next to that text, it will look something like “MN572LL/A”, the first character will let you know if the device is new, refurbished, replacement, or personalized:
- M – Brand new device, meaning the device was purchased new
- F – Refurbished device, meaning the device has been through refurbishing process
- N – Replacement device, meaning the originally bought device was replaced by this model likely due to a service request
- P – Personalized device with engraving, meaning the device was customized with an engraving on purchase