You're right!I'm assuming you're using the wax guards that come in the disk, they're a PITA and I really wish some manufacturers would just stop trying to be "proprietary" and just use what's easiest for the patients.
My audiologist fit me in today and spent a lot of time with me.
What he did:
* put my aids on the computer
* took the speakers + wires off. put on new ones
* watched as i changed the little PITA wax guards. did it 5 times; found out my problem.
* gave me a handful of the little black frisky things that hold the wax guards.
I've always used the clear plastic strips to help hold my behind-the-ear hearing aids in place. This is the 3rd pair of Phonaks I've done this with. If I don't hold it back out of the way the wax guard doesn't go all the way into the orifice on the speaker. Then it gets pushed aside and I can't hear sound coming out of the speaker. Hearing aids don't work as my wife said. My fault...old hands, nerve damage and the wax guards are as small as a flake of dandruff. exaggerating a little.
He even called Phonak Canada and told them about my problem. They're here in my town. Answer? I'm the first person in the world that has ever complained.
My audiologist spent over an hour with me today. I'm very grateful. Truly.
I'm 75 and still working. Point is i'm in pretty good shape. However, I have nerve damage in my hands and poor sense of touch; and I have glasses. And my hearing is bad so I wear hearing aids. I can't hear the "click" using the dispenser. The PITA wax guards---they should have considered older users.
Oh....he told me the active vent receivers aren't available in Canada. Chip shortage? Or just not here yet?
Thanks for taking the time to respond. I was at my whit's end last Friday. Used my Swiss Army Knife to remove the jammed wax guards in my Paradise speakers. And left them out.
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