iPhone 15/Plus HELP - tried to order today, didn't go through, but Barclays seem to think I now have a credit agreement??

[martin2345uk]

So I tried to join in the fun today and order an iPhone 15 Plus, on the Barclays 0% credit thingy... it froze for ages at first before saying there's an error, try again, so I did, and same happened, just got the spinning wheel for like 20 minutes before it timed out... so I thought ok fine I will leave it for today, maybe try again tomorrow.

But later on I got an email from Barclays Partner Finance with details of my credit agreement?? But no order confirmation from Apple, and no pending orders on my account...!

Surely they won't start taking money from my account with no valid Apple order?

 

[Kr0n05K!ngR]

Call the bank and speak to customer service, no one here can help you if you have an erroneous credit agreement, you need to deal with your bank.

The thing to remember, allot of these processes are automated, meaning, if there is a bug, you have to jump on it to avoid problems!

I would recommend you contact Barclays ASAP with an email at minimum, or from your contact centre. Then you have at least reported a problem, and can avoid potential charges.

Credit agreements even in error should not be left, it can and often does leave a blemish on your record, which can take ages to get rid of!

 

[martin2345uk]

So Barclays say that I have 2 orders with Apple and I should cancel the first one and just keep the second one. But the order number they give me doesn't exist according to Apple. I guess that makes sense as it never "went through" and I got no confirmation from Apple. But how they have got the order number I don't know?? No idea what to do now!

 

[martin2345uk]

EDIT: spoke to someone else in Apple who traced this "ghost order" and they say everything is now sorted!

 

[Martin1987]

I’ve had the same problem! How was this resolved? Did Apple cancel or fix the order?

 

[Kr0n05K!ngR]

EDIT: spoke to someone else in Apple who traced this "ghost order" and they say everything is now sorted!

Happy you sorted this, get confirmation of the order, that way your covered for the order, so you get your phone.

 

[martin2345uk]

I’ve had the same problem! How was this resolved? Did Apple cancel or fix the order?

Apple cancelled it from their end mate!

 

[Andeddu]

This must happen all the time with the servers getting overloaded due to the pre-orders. Glad you got your issue resolved!