So last November, I contacted Apple because I was unable to share all my new HomeKit appliances with any of my family members. The problem was legit enough that I wound up speaking to Apple Engineers about it. That last thing I was told is that they were working on the problem, that they have disabled family sharing for everybody, and that they have no ETA for a fix. Now that IOS 11.3 is out AND my hopes are dashed about a fix being included 5 months later, I am wondering why this issue is not being covered by anybody of the blogs or news sites.
1. Am I the only one trying to share HomeKit devices with family members?
2. Is anybody else having problems adding family members to HomeKit
3. Why is it not a priority for Apple to fix this? And why are people not up in arms about it not working
4. Or... Did Apple support just tell me a line of BS because they couldn't fix my individual issue?
I’m really sorry to hear you’re having issues, I’ve had issues in the past with HomeKit. I would be curious to hear more about what you’re exactly experiencing.
I agree there are some frustrating quirks in HomeKit, but if I understood what you’re trying to achieve, I can say I’m not experiencing it, which leads me to believe they have not “turned it off for everyone” as the representative stated.
I’m the primary account and the other account is also an administrator. I’ve uploaded a screenshot of the Home App’s screen illustrating multiple accounts.
Regarding Apple IDs, mine is an original @mac.com (with an alias to @icloud.com, which I rarely use) and the second account is newer, only having an @icloud.com alias. I also have a house/pet sitter regularly I invite and remove when they stay at the home for an extended period of time. (I wish Guest Access could be enabled with an expiration period)
I’m thinking aloud here, regarding some troubleshooting I performed in the past (could have ABSOLUTELY NO IMPACT on your issue):
1. Are you trying to achieve remote access? (Context: I recall the second account was required to enable TFA before accepting the invite because I had enabled Allow Remote Access)
2. Are all your accounts on a single iTunes Family Plan? (Context: The two accounts seen in the screenshot are on a family plan, but the house sitter is not, so that shouldn’t matter).
Simply trying to identify what may be different about a setup and accounts that work vs an account which does not.
If you care to dig in deeper, I’m happy to go back and forth identifying similarities and differences between our implementations.