Hello all,
I wanted to share my horrible experience with T-Mobile customer service as I have been trying to active my free 200MB plan on a iPad Air I purchased in full from the T-Mobile store. Sorry for the painfully long hold times in the recording but I wanted the whole "experience" recorded.
I tweeted a recording of my 10th call to them to their CEO John Legere here: https://twitter.com/JFlitt/status/417537118441721857
You can get the link to the recording from the twitter link above or view what I tweeted directly here:
@JohnLegere You need to check in on your customer service... Please listen to my experience with your reps: http://l.bitcasa.com/bAX9GKrb
I will say that the 2nd rep I spoke with today was helpful, but I am very curious to see what actually happens...
Thanks!
JFlitt
I wanted to share my horrible experience with T-Mobile customer service as I have been trying to active my free 200MB plan on a iPad Air I purchased in full from the T-Mobile store. Sorry for the painfully long hold times in the recording but I wanted the whole "experience" recorded.
I tweeted a recording of my 10th call to them to their CEO John Legere here: https://twitter.com/JFlitt/status/417537118441721857
You can get the link to the recording from the twitter link above or view what I tweeted directly here:
@JohnLegere You need to check in on your customer service... Please listen to my experience with your reps: http://l.bitcasa.com/bAX9GKrb
I will say that the 2nd rep I spoke with today was helpful, but I am very curious to see what actually happens...
Thanks!
JFlitt