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thomamon

macrumors 65816
Nov 24, 2008
1,205
157
Flemington, NJ
I am having the same issue. I got another 1,000 to download last night when rebooting but since then I have rebooted 20-30 times and nothing is happening.
 

royinla14

macrumors 6502a
Oct 12, 2011
540
144
There seems to be a general problem here, all of the above posts are very similar (which is reassuring, in a way ...). I too have updated my new iPhone 11 Pro Max to iOS 13.1 Beta 4, and done multiple soft-resets, reset Network Settings etc, but no difference.

I've always had my original full-sized Photos & Music on my phone, which is why I buy a 256GB handset. I have 23,000+ images in my most recent Apple Photos Library synced to iCloud, and the number still to be downloaded is coming down very slowly since Friday night from 8,000 to 6,000 etc.

Now that I know it's not just me I'll relax - I can imagine that iCloud servers are getting a hammering this weekend (millions of iPhone backups / restores) and they're melting, or maybe it's an iOS 13.x issue? Either way it'll get fixed & nothing appears to have been lost.

A good reminder that you always need (at least) a second physical backup of all of your photos and/or phone & not just a single cloud copy ...

EDIT: hmmm, "Downloading XX Originals" showing on my iPad now too - also on 13.x Beta - which I think are the new photos from the weekend, so probably not "a new iPhone" fault? My bet is iCloud constipation.

I am curious how are you able to fit 23K photos with original full size on 256GB phone? I have 7K photos and 1K videos and I do not have room. So I uploaded everything from my XS to iCloud and set my new 11 Pro as new phone. All the photos are now on the phone but stored in the cloud and it takes almost no space. However I noticed that I will not be able to watch or share videos for example unless I am connected to a network.

So I guess my long story question is - is there a way for me to download at least some of the photos to my phone?
 

Diemenz

macrumors member
Sep 9, 2015
83
44
I am willing to bet most with this issue restored their iOS 13.0 phone from an iOS 13.1 backup.

Yes they share a database but there is an incompatibility issue with iCloud between 13.0 and 13.1 databases.

The only way to fix this now is to start fresh and setup the phone as new if running iOS 13.0.....or hopefully you still have your 13.1 backup and you can upgrade your new device to 13.1 and then restore from the 13.1 backup. If at any time you have overwritten the 13.1 with a 13.0 database you are SOL.
 

atlchamp

macrumors 68020
Jun 19, 2012
2,056
1,245
Atlanta
I am willing to bet most with this issue restored their iOS 13.0 phone from an iOS 13.1 backup.

Yes they share a database but there is an incompatibility issue with iCloud between 13.0 and 13.1 databases.

The only way to fix this now is to start fresh and setup the phone as new if running iOS 13.0.....or hopefully you still have your 13.1 backup and you can upgrade your new device to 13.1 and then restore from the 13.1 backup. If at any time you have overwritten the 13.1 with a 13.0 database you are SOL.
iMessage in iCloud has nothing to do with a general iCloud backup man. Those messages are stored separately from a backup
 

Diemenz

macrumors member
Sep 9, 2015
83
44
iMessage in iCloud has nothing to do with a general iCloud backup man. Those messages are stored separately from a backup

Sorry was this thread about iMessage? I must have completely misread the thread title and every single post in this thread that referenced photos. But i guess there was one that mentioned iMessage so there's that. Thanks for your input man. The issue is with the database, not with the iCloud backup. It is a settings issue that gets overwritten from iOS 13.0
 

chicagofan00

macrumors 6502
Apr 4, 2010
279
227
I’ve been experiencing the same issue. Setup my new 11 Pro Max as a new phone (got it day one), it’s on the charger each night and connected to Wifi and yet I still have over 14,000 photos that need to download.
 

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hirsthirst

macrumors 6502a
Nov 3, 2008
605
900
UK
I am curious how are you able to fit 23K photos with original full size on 256GB phone? I have 7K photos and 1K videos and I do not have room.

...

If you have 1,000 videos then I guess that'll be why - I have twelve ?. Video eats memory, esp. at such high resolutions. I drag all the videos out of Photos into a separate folder on my iMac periodically so that they're not mixed in with my stills.

Another 400 or so pictures trickled down overnight for me, so am now 'waiting' for the last 5,200. I've moved from 49GB to 56GB of 85GB, so it's not a small amount of data being moved, but it will take another 4 days at this rate.
 
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apvanderwaal

macrumors newbie
Sep 22, 2019
11
5
Netherlands
This morning a little movement of 100 items, at this moment nothing! Calendar issues seems to be resolved at this moment.

Still 3913 items to go!
 

MN7119

macrumors 6502
Mar 7, 2011
486
564
Total disaster!!! I also keep all my original photos on my phone. That is why I have the 512GB. My XS Max has 400GB of photos. My new 11 Pro Max is stuck on 92GB. It has been over 3 days and nothing. I am keeping my XS Max intact until this is solved. I don't trust Apple with my photos. Well, Amazon is the opposite. The stupid Amazon Photos duplicated all my photos since the system believes when you upgrade your phone you have "new" photos. Ridiculous!!!!
 

hirsthirst

macrumors 6502a
Nov 3, 2008
605
900
UK
With all due respect, that's not a "total disaster" is it? You still have your pictures, you just don't have all of the full-sized versions on your new phone just yet. Keep it together.

It's not right, and it's hopefully temporary - I would be pissed off myself if this was a permanent situation. Personally I'm prepared to cut them some slack for the time being, as this week is surely likely the biggest ever movement of Apple-held data globally (millions of new iPhones restoring, iOS13 upgrade of tens of millions of existing devices, iOS13.1 betas etc).

I'd also suggest that - if your pics are as important to you as mine are to me - that you also do not rely on just iPhone / iCloud & invest in an additional backup routine too. An external HDD would be a start. I have my iMac (full-size originals) backing up incrementally to a NAS, which is itself also backing up to Amazon Glacier. Currently about 2TB including all my Lightroom RAW files and last month it cost 48p.
 

4492865

Cancelled
Jun 30, 2017
271
285
On the all Photos tab, if you scroll to the bottom, it will show.

It only downloaded 500 photos overnight for me.
 

thomamon

macrumors 65816
Nov 24, 2008
1,205
157
Flemington, NJ
Last Night I went from having 7447 left to 2222. But what I did was shut down my phone, plug it in, restart phone and launch photos app.

Today, it is stuck at 2,222 no matter how many times I restart the phone and leave it plugged in. I am wondering if it works better over night cause there is less traffic on iCloud.
 

ksec

macrumors 68020
Dec 23, 2015
2,234
2,590
I’ve been experiencing the same issue. Setup my new 11 Pro Max as a new phone (got it day one), it’s on the charger each night and connected to Wifi and yet I still have over 14,000 photos that need to download.

Not downloading is great, At least you know it is downloading.

The problem I have seen is that there is no such message shown. And you are worried whether the photos will come or not.
 

ssimonvii

macrumors regular
Jul 29, 2012
175
39
Been a complete disaster for me too. Thought I was going nuts.

I have the "optimize iphone storage" but it's not even downloading the thumbnails.

What's kind of helped for me is I switched to full resolution, waited about 10 mins, then switched back to optimize storage. I've since seen movement. That being said, I'm not sure if it is downloading the thumbnails unless I zoom in enough, hover over the missing images, and then have them appear quickly.

Either way, something is very wrong with the icloud restore, and I don't think it's their servers getting hammered.
 

apvanderwaal

macrumors newbie
Sep 22, 2019
11
5
Netherlands
Anyone having any luck after installing 13.1? My counter is still showing the same number. Turning off and on, cancel download and resume, keep original and full download, nothing works! Please Apple fix this!
 
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Z6128

macrumors regular
Original poster
Jun 20, 2005
213
188
New Jersey
anyone have thoughts on turning off iCloud photos, removing the photos completely, then plugging into iTunes and syncing photos that way, and then turning iCloud photos back on? or will that just duplicate everything?
 

bricktop_at

macrumors 65816
Apr 4, 2017
1,493
4,767
According to my experience, they won't come... at least not anytime soon ;-)
I have this issue since installing iOS 13 beta 1 and so far it's here to stay. I've tried switching the full downloads off and on, even turning off iCloud Photos completely. Only thing I didn't try so far, is factory resetting the phone (XR) and restoring from a backup - but according to the posts above that probably won't change anything anyway.
I've also reported this bug numerous times during the beta phase, didn't change anything though. Apple has only acknowledged that this behavior is reported "by more than 10 users" :rolleyes:
 

MN7119

macrumors 6502
Mar 7, 2011
486
564
This is mind blowing. It has been 5 days since I got the new iPhone and I still have over 60% of my photos showing a blank square with a cloud. Photos are the most important thing I have on my iPhone and Apple could not care less if they are missing or not.
 
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MN7119

macrumors 6502
Mar 7, 2011
486
564
WRONG!!!! It is not that only full-sized pictures are missing. When I go to Photo app I see over 60% of my pictures showing a blank square. There are no small versions available. It is simply blank. It has been 5 days since the upgrade and nothing changes.

With all due respect, that's not a "total disaster" is it? You still have your pictures, you just don't have all of the full-sized versions on your new phone just yet. Keep it together.

It's not right, and it's hopefully temporary - I would be pissed off myself if this was a permanent situation. Personally I'm prepared to cut them some slack for the time being, as this week is surely likely the biggest ever movement of Apple-held data globally (millions of new iPhones restoring, iOS13 upgrade of tens of millions of existing devices, iOS13.1 betas etc).

I'd also suggest that - if your pics are as important to you as mine are to me - that you also do not rely on just iPhone / iCloud & invest in an additional backup routine too. An external HDD would be a start. I have my iMac (full-size originals) backing up incrementally to a NAS, which is itself also backing up to Amazon Glacier. Currently about 2TB including all my Lightroom RAW files and last month it cost 48p.
 
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