EDIT: Notice to readers—I understand it’s a hard to believe claim. Note that first, these are exchanges, not returns. Secondly, almost half the exchanges occurred in succession at the store without a complete transaction, I did not travel 16 times back and forth to the store. Thirdly, I have exchanged once at a different store—same issues.
Hey all,
I haven't found many threads relating to iPhone Xs issues, but I thought I'd share my experience and wanted to see if anyone else is having any issues like these, because I want to decide what I should do from here (i.e. keep current iPhone or return, and place an online order).
So basically, as the title says, I am currently in possession of my 16 exchanged iPhone Xs (and apparently my last exchange because they're losing money opening all those phones). Something seems to be wrong with apples manufacturing facility or something. In almost every phone Ive opened up, there has been some sort of strange debris / possibly glue (holding the bezels and watertight seals together) between the bezels, and obviously if you can see that, the metal or seals are separated.
Besides that being present in almost every phone, I have had 2 with dust within the camera lens, 1 with a rattling speaker, quite a few with button issues (mushy and uneven), and many with uneven and almost sharp edges along where the steel meets the glass, and a lot of the iPhones have multiple of these issues combined.
All of the display models I checked at the store had the debris as well, and one phone I opened had an almost pre-peeled and crumpled plastic cover (you know, the plastic that comes on the phone, you use to pull it out of the box then peel it off the phone).
At one point, I opened up about 5 in store at once and all of them had issues, and all the staff involved, including managers, saw it as well. I have never had this experience with an iPhone. They always come perfect and develop some sort of defects or issues later in their life, if any.
My local store is Robina, in QLD, Australia. I was hoping to get some feedback about other users phones, and if they notice anything like the issues I noticed mentioned above, to find out if its just a few stores here in Australia receiving these horribly produced phones (compared to apples own boasted standards obviously), or if this is happening across multiple countries. The current phone I have now is probably the best Ive had, with minor mushy volume down button on the lower half of it, and only a slightly uneven 'edgy' bezel. It's alright, but it's not what apple should be sending out, and nothing like what Ive ever received before from the company. I am just debating though on returning it, and then attempting to order one online, and possibly get it from another location or 'batch' to see if it could be just a bad batch.
(Also, just to note, this has occurred over 2 months of exchanges, besides the 5 or 6 at once in store, starting with the pre-ordered one I received on September 21st)
Anyway, thanks for reading if you took the time, and I appreciate any and all replies.
Kind regards,
PK
EDIT: I appreciate everyones replies thus far, and thank you. I just wanted to post a reminder that, while I do appreciate your wisdom and opinions, I am mainly looking for anyone who might have noticed the same issues I have. I came here for others experiences with their iPhones, and not for plain suggestions and assumptions. I can say, I know what I know, I see what I see, and I would not be here listing a seemingly ridiculous topic if it was made up. It goes without saying that no one except myself and the ones around me have seen this first hand, so its understandable if you can't fathom this a reality. But family, friends, and apple store employees have all agreed upon this. If they didn't, how would I be this many phones in without their approval? Believe it or not, I just want one that works properly out of the box, as it should come according to Apple. If I didn't want that, I'd go to another less reputable company and buy a phone from them, toss it when it completely breaks, and just buy another new one.
EDIT 2: For those of you who can't fathom that the apple store was on board with my iPhone comments, here is at least half of the 16 phones, and for some I don't have receipts because, as I said, a few were opened in the store before making a complete transaction to make sure they were actually up to standard. I feel it would be unreasonable to continually exchange unnecessarily, and as you all are aware, so would Apple. But I have had genuine, visible and noticeable defects witnessed by the staff who have helped me out. I agree that 16 is a ridiculous amount, and I am also amazed, and to be honest, disappointed, that this is the case.
I have just blacked out most of the information except for the date and the end of the serial numbers so at least you can notice there are multiple serial numbers over different days, with some a same day, and a few only a couple days apart.
![1.png]( "1.png")
![2.png]( "2.png")
![3.png]( "3.png")
![4.png]( "4.png")
![5.png]( "5.png")
![6.png]( "6.png")
![7.png]( "7.png")
![8.png]( "8.png")
Hey all,
I haven't found many threads relating to iPhone Xs issues, but I thought I'd share my experience and wanted to see if anyone else is having any issues like these, because I want to decide what I should do from here (i.e. keep current iPhone or return, and place an online order).
So basically, as the title says, I am currently in possession of my 16 exchanged iPhone Xs (and apparently my last exchange because they're losing money opening all those phones). Something seems to be wrong with apples manufacturing facility or something. In almost every phone Ive opened up, there has been some sort of strange debris / possibly glue (holding the bezels and watertight seals together) between the bezels, and obviously if you can see that, the metal or seals are separated.
Besides that being present in almost every phone, I have had 2 with dust within the camera lens, 1 with a rattling speaker, quite a few with button issues (mushy and uneven), and many with uneven and almost sharp edges along where the steel meets the glass, and a lot of the iPhones have multiple of these issues combined.
All of the display models I checked at the store had the debris as well, and one phone I opened had an almost pre-peeled and crumpled plastic cover (you know, the plastic that comes on the phone, you use to pull it out of the box then peel it off the phone).
At one point, I opened up about 5 in store at once and all of them had issues, and all the staff involved, including managers, saw it as well. I have never had this experience with an iPhone. They always come perfect and develop some sort of defects or issues later in their life, if any.
My local store is Robina, in QLD, Australia. I was hoping to get some feedback about other users phones, and if they notice anything like the issues I noticed mentioned above, to find out if its just a few stores here in Australia receiving these horribly produced phones (compared to apples own boasted standards obviously), or if this is happening across multiple countries. The current phone I have now is probably the best Ive had, with minor mushy volume down button on the lower half of it, and only a slightly uneven 'edgy' bezel. It's alright, but it's not what apple should be sending out, and nothing like what Ive ever received before from the company. I am just debating though on returning it, and then attempting to order one online, and possibly get it from another location or 'batch' to see if it could be just a bad batch.
(Also, just to note, this has occurred over 2 months of exchanges, besides the 5 or 6 at once in store, starting with the pre-ordered one I received on September 21st)
Anyway, thanks for reading if you took the time, and I appreciate any and all replies.
Kind regards,
PK
EDIT: I appreciate everyones replies thus far, and thank you. I just wanted to post a reminder that, while I do appreciate your wisdom and opinions, I am mainly looking for anyone who might have noticed the same issues I have. I came here for others experiences with their iPhones, and not for plain suggestions and assumptions. I can say, I know what I know, I see what I see, and I would not be here listing a seemingly ridiculous topic if it was made up. It goes without saying that no one except myself and the ones around me have seen this first hand, so its understandable if you can't fathom this a reality. But family, friends, and apple store employees have all agreed upon this. If they didn't, how would I be this many phones in without their approval? Believe it or not, I just want one that works properly out of the box, as it should come according to Apple. If I didn't want that, I'd go to another less reputable company and buy a phone from them, toss it when it completely breaks, and just buy another new one.
EDIT 2: For those of you who can't fathom that the apple store was on board with my iPhone comments, here is at least half of the 16 phones, and for some I don't have receipts because, as I said, a few were opened in the store before making a complete transaction to make sure they were actually up to standard. I feel it would be unreasonable to continually exchange unnecessarily, and as you all are aware, so would Apple. But I have had genuine, visible and noticeable defects witnessed by the staff who have helped me out. I agree that 16 is a ridiculous amount, and I am also amazed, and to be honest, disappointed, that this is the case.
I have just blacked out most of the information except for the date and the end of the serial numbers so at least you can notice there are multiple serial numbers over different days, with some a same day, and a few only a couple days apart.
Last edited:
