iOS/iPadOS/MacOS contact labels/changes don't persist

[b1scu1t]

Hello,

I made a trip outside the country a few weeks ago and since I came back I have had a persistent annoying problem. When I edit a contact to add a picture or a label(phone) or add a label to my addresses("home" & "work"), in about 8-12 hours it just reverts back.

- Address label "home/work" reverts back to "address"
- Photos goes back to generic initials
- Phone label changes from "iPhone" to "phone".
- My photo whenever I set, it just gets reset back to my initials.
- Country always shows up as this "United Statesitem1.X-ABADR:us"

I have an iPhone, iPad, iMac & MacBook. I have attempted the following in the order mentioned
- Change the labels and confirm every device has the labels I wanted.
- Delete the contact, make sure every device doesn't have the contact and then add it back in
- Completely remove all contacts in all the devices and re-add it back again.

With any of the above, unfortunately in about 8-12 hours it always reverts back. This is really annoying as f, has anybody seen this issue in the past and do they have a solution for it?

Thanks in advance!
b1scu1t

 

[Pspressart]

I am having the same problem. I reported it via feedback, but I have no response.

 

[jav6454]

While abroad, did you use your iDevices with local SIMs?

 

[Pspressart]

I do not think the SIM is the cause. I did not go out of the country and I have the problem.

 

[mattym42089]

It’s happening to me too!! My contact photo also disappeared. It’s the same on my iPad, Mac, and web. I’ve tried changing the contacts from each and it still erases the photos hours later.

I called and they have no idea what’s happening but they said to have me try from another device which I did and now I need to call back because the image disappeared again.

 

[Pspressart]

I called Apple support today and they said it was because I was on the 15.6 beta

 

[mattym42089]

I called Apple support today and they said it was because I was on the 15.6 beta

They just didn’t know what to tell you so they said that. I’m on 15.5 and it just randomly happened this week. Nothing new or different.

 

[lia1tan]

This has been happening to me since the beginning of iOS 15. I thought it was just me! Photos, labels, ringtones, etc. are never consistent on any of my Apple devices and would oftentimes revert back to default. I've just learned to only use and rely on contacts in my iPhone. I also haven't been outside the country in over a year. Apple doesn't seem to know what to do besides the usual sign out of icloud, restart the device, update the OS, make sure all the settings are correct, etc. None of which have helped.

 

[mattym42089]

16 beta doesn’t fix it. Apple is useless with trying to get it fixed.

So we know it’s not going out of the country. What devices is everyone using? Maybe that will help figure it out.

I have my 13 pro max, iPad Air M1, and MacBook Air M1.

I also recently added iCloud to Outlook on my Mac. Anyone else using a 3rd party for anything iCloud related.

 

[mattym42089]

Ok so my contacts seem to be good now. I went in and revoked any app specific passwords I had and then updated my contacts and they haven’t reverted yet.

 

[Pspressart]

Ok so my contacts seem to be good now. I went in and revoked any app specific passwords I had and then updated my contacts and they haven’t reverted yet.

What do you mean by app specific passwords?

 

[mattym42089]

What do you mean by app specific passwords?

You can make app specific passwords for things like Outlook or other non apple apps that you are logging into with you iCloud account.

 

[Pspressart]

You can make app specific passwords for things like Outlook or other non apple apps that you are logging into with you iCloud account.

I just did the same and I am waiting to see if it helps. Thinking back now, my problem started after I downloaded Outlook for my iPad and needed the app specific password. I removed Outlook after the problem started, but did nothing with the app specific password.

 

[mattym42089]

I just did the same and I am waiting to see if it helps. Thinking back now, my problem started after I downloaded Outlook for my iPad and needed the app specific password. I removed Outlook after the problem started, but did nothing with the app specific password.

Let me know if it works. Hopefully it does and I can use this to convince Apple to give me a job since their reps are useless. lol

 

[Pspressart]

Let me know if it works. Hopefully it does and I can use this to convince Apple to give me a job since their reps are useless. lol

28 hours and still good

 

[Spaceboy88]

Did this fix your issue? I’m forced to use Outlook for work and I’m convinced Outlook is doing this. I removed contacts access on my iPhone and it seemed to work but started up again. I then realized my iPad also has Outlook so I just removed access to contacts from there as well.