iPhone 8/Plus iPhone 8 doesn't vibrate on ring or silent but the haptics work?

[martin2345uk]

My mum has just got a refurbished iPhone 8... it's fine EXCEPT that it won't vibrate when it rings even if it's set to - although the haptics are working.

Any suggestions or are we just going to have to send it back...?

Thanks

 

[DevinNj]

My question would be refurbished by whom? Was it Apple or an authorized repair center? If these links don't help, then I'd recommend returning it.

Vibration not working even if Silence mod… - Apple Community

discussions.apple.com

My iPhone Doesn’t Vibrate? Here’s How to Fix It

Have you missed calls or messages because your iPhone doesn't vibrate? Learn how to fix the problem as there can be a number of reasons why your iPhone stops vibrating.

www.iphonehacks.com

iPhone Vibrate Not Working - Step-by-Step Solution

Is your iPhone vibrate function not working? Follow this step by step guide to learn how to troubleshoot and fix the issue.

buybackboss.com

 

[leogical]

Have you tried to reset the devices' settings? I read that that could help.

 

[martin2345uk]

Well it turned out it was the "third" vibrate options..

1. you need to check Vibrate is turned on the Accessibility
2. you need to make sure it's se to Vibrate when Silent
3. you need to make sure a vibration profile is assigned to your ringtone, in this case it was set to "none", and changing that solved the issue.

It was refurbished by Amazon, or at least a company on behalf of Amazon, it's one of those "Amazon Renewed" ones where you still get a 1 year warranty.