iPhone SE (2016) iPhone asking for 6-digit-code (used purchase from eBay)

[Beliblis]

Hi,

I just received a used iPhone SE (running iOS 13), which I purchased from eBay. Although the phone has been reset by the seller and greets me with "Hello" in various different languages, it asks me for a 6-digit code before I can proceed.

I've been in touch with the seller, and he gave me a 6-digit code which doesn't work. In the past, I've only ever had 4-digit codes on my old iPhones. Is this 6-digit-code something new/different to the standard code that needs to be typed in on a daily basis? In other words: Would there be a reason for the seller not to remember that code correctly?

What did the seller do wrong when he reset the phone? Is there a way to reset a phone so that a new owner won't need that 6-digit code?
And is there something that the seller can do on his iCloud account, so to unlock the phone for me remotely? Or is this an iOS-13-bug?

Seller sounds helpful and genuine, we've been sending messages back/forth today– so I don't think this is a stolen phone.Later today we want to see what's possible via iCloud....

Many thanks for your help!

 

[noobinator]

I'd return it asap.

 

[Bacong]

He should be able to remove it from his account via his current device. On the Apple ID menu accessed in settings, at the bottom it shows the devices signed into his iCloud. Have him click on the SE and remove it from his account.

 

[Beliblis]

Thanks for your answers – albeit quite from opposite ends
Will see what we can do later tonight. In any case: I'm protected through eBay / PayPal, so can always get my money back if things don't work out.
[automerge]1571329642[/automerge]
So, just to re-iterate (should I ever sell an iPhone or iPad on eBay):
What's the proper procedure to reset a device, in order to prevent this sort of thing from happening?

 

[scottcampbell]

Thanks for your answers – albeit quite from opposite ends
Will see what we can do later tonight. In any case: I'm protected through eBay / PayPal, so can always get my money back if things don't work out.
[automerge]1571329642[/automerge]
So, just to re-iterate (should I ever sell an iPhone or iPad on eBay):
What's the proper procedure to reset a device, in order to prevent this sort of thing from happening?

Factory reset, remove SIM.

 

[adrianlondon]

This doesn't sound like the activation lock, just the passcode to unlock the phone. 6-digits is quite normal nowadays.

Just connect the phone to your laptop and do a complete reset/restore - that should reinstall iOS and wipe the current passcode. If you don't have a laptop, find an Apple store.

However, if after you do that it hits the activation lock (it'll ask for an apple-id and password) then you can ask the seller to ensure it's removed from their iCloud account. Unfortunately, a seller not doing that has a high chance of not being the actual owner of the item being sold.

 

[Beliblis]

Thanks. So - Could the problem also be due to the fact that I haven't put my own SIM into the phone yet?

 

[noobinator]

Thanks for your answers – albeit quite from opposite ends
Will see what we can do later tonight. In any case: I'm protected through eBay / PayPal, so can always get my money back if things don't work out.
[automerge]1571329642[/automerge]
So, just to re-iterate (should I ever sell an iPhone or iPad on eBay):
What's the proper procedure to reset a device, in order to prevent this sort of thing from happening?

This answers your question and might help with your current situation (2nd thing they talk about).

What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support

Use these steps to transfer information to your new device and, if applicable, remove your personal information from your old device.

support.apple.com

 

[Beliblis]

This doesn't sound like the activation lock, just the passcode to unlock the phone. 6-digits is quite normal nowadays.

Just connect the phone to your laptop and do a complete reset/restore - that should reinstall iOS and wipe the current passcode. If you don't have a laptop, find an Apple store.

However, if after you do that it hits the activation lock (it'll ask for an apple-id and password) then you can ask the seller to ensure it's removed from their iCloud account. Unfortunately, a seller not doing that has a high chance of not being the actual owner of the item being sold.

I already tried this via iTunes. Didn't wipe the passcode though.

 

[adrianlondon]

I already tried this via iTunes. Didn't wipe the passcode though.

The phone has to be in what's called DFU mode. I thought that re-installing iOS into a DFU'd phone always deleted the passcode (and any touch/face id stuff).

 

[TheAppleFairy]

Thanks. So - Could the problem also be due to the fact that I haven't put my own SIM into the phone yet?

no, that has nothing to do with it.

You can put it in DFU mode and restore the device with a computer. as long as he turned off "find my iphone" you shouldn't have an issue after that.

 

[Beliblis]

Thank you all! Problem is now sorted, after the seller removed it from his iCloud account.
And should I ever sell an iPhone, I'll know what to do.