So I’ve been having trouble with charging and a green line down my iPhone X and now today after doing research I looked closely and I’m realizing that the screen is lifting off the front. When I talked to Apple on chat they told me to immediately turn it off and that the battery was swelling. They made me an appointment at Best Buy for tomorrow since the Apple stores are all closed around here. They are telling me that because it is out of warranty I will probably be needing to purchase a whole new phone. I asked them about the $69 battery fee and the agent said he wasn’t sure and that was up to the discretion of Best Buy. Does anyone have experience with this?
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iPhone X iPhone X screen lifting
- Thread starter quamsi
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You'll have to see what BestBuy says.. Some have had the phone replaced/repaired for $69 other have not had luck. I personally would send it to Apple directly before I'd take it to BestBuy. Apple will be more sympathetic, BestBuy most likely won't touch it.
Several years ago I had an iPhone 5 that had a swollen battery that was pushing up the screen. I took it to an independent iPhone repair shop and the tech replaced the battery and refitted the screen. Fit perfectly flat afterwards. I still have that phone and it's fine.
Apple salesmen will always push a customer to buy a new iPhone instead of fixing an old one. Find out what the repair will cost and ignore the warnings they give you. They want to sell phones, not fix them
Apple salesmen will always push a customer to buy a new iPhone instead of fixing an old one. Find out what the repair will cost and ignore the warnings they give you. They want to sell phones, not fix them
Had the exact same thing happened to my iPhone X and they told me it was close to $300 to replace it because it was out of warranty
Personally, I don’t trust Best Buy/Geeksquad, regardless if they are Apple certified as an ‘Official’ vendor. But with the store closures across the country/world, you are correct, they do have heavy delays.
I can probably explain why. I have had an iPhone 5 replaced twice for the same issue - battery swelling. It is possible when replacing a battery that it can be punctured. With ordinary dead batteries this isn't an issue. But with swelling batteries, it's an explosion/fire hazard.
Apple has a special facility with special tools and specially trained techs that they ship devices with swelling batteries to. Best Buy is not so equipped.
Apple simply replaces devices because of all of the above.
What you should demand though, if they do not give it to you, is that you are only charged the cost of the battery replacement. Both times my iPhone 5 was replaced that is all I was charged.
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You are very fortunate. Had the shop punctured the battery during the replacement, you may have found that shop featured on your local news because of an explosion and fire.
Yes, the issue is that Best Buy was supposed to accept my phone and send to apple but they refused making it a wasted trip. I finally got a very helpful Apple rep on the phone who got my repair started and charged a $79 tentative battery replacement fee. She says unless they find that I caused my phone damage, that they would just send me a new phone once they get mine. Really hoping that’s all!
That SHOULD be all. Any damage to the screen is a result of the pressure of the battery pressing against it. I have pictures I've posted here of light leak from my display because it had lifted up far enough that the gap let it shine through.
So, all you should be charged is the battery replacement fee.