On 10/6, after 21 days, I received an email stating that engineering reported the issue was fixed. Soon afterwards I got a call to verify it was working on my end. The issue was resolved and I was able to order my new iPhone.
The delivery date is 11/5 to 11/12, I asked if this could be expedited due to the long wait in getting the problem resolved. I was advised it would be looked into and I would get a call back.
Today I got a call, my order was moved up from the 3rd upcoming shipment to the next shipment. I’ll get an updated delivery date in the next day or two. I was also offered a free phone case, I chose a leather MagSafe case.