Kernel panics with nMP

[Squuiid]

Tell them to stop wasting your time and replace the video cards already (and reimburse you for the RAM you just purchased).

I completely agree. If the RAM you had in there was the factory installed RAM then there is almost no chance it’s the RAM.

 

[Tore Jonssen]

For those of you interested in following this thread onwards:
- Changed RAM - still got crashes
- Apple asked me to run OS from clean install on external drive - still got crashes
- Apple asked me to make a new partition on the internal drive and install High Sierra on that partition - got crashes during install and was not able to install High Sierra on that partition
- Support then sent all this info back to Apple´s engineering department and by their advice, the computer has now been delivered to the reseller for GPU replacement. I have not yet been able to 100% confirm that Apple will cover the cost and expect a two week delivery time for the replacement...will keep you posted.

 

[h9826790]

For those of you interested in following this thread onwards:
- Changed RAM - still got crashes
- Apple asked me to run OS from clean install on external drive - still got crashes
- Apple asked me to make a new partition on the internal drive and install High Sierra on that partition - got crashes during install and was not able to install High Sierra on that partition
- Support then sent all this info back to Apple´s engineering department and by their advice, the computer has now been delivered to the reseller for GPU replacement. I have not yet been able to 100% confirm that Apple will cover the cost and expect a two week delivery time for the replacement...will keep you posted.

It sounds like they will cover the cost. In my own experience, Apple never perform any hardware fix without telling me the cost in advance (if any).

 

[Tore Jonssen]

Just picked up the machine today after GPU replacement overed by Apple. Just one hour into testing and pushing the GPUs, but early testing looks like problem solved. Will post again if things change. Thanks a lot for your input and assistance.

 

[Tore Jonssen]

Ok...new GPUs didn´t help (see crash report below). Apple now wants me to do a clean install on the internal hard drive - AGAIN! - to see if the issue can be reproduced without any third party apps installed what so ever. I am getting increasingly more frustrated here....any ideas?

Anonymous UUID: 0A70FD9B-C4A7-9B98-2C30-9307CEC18573



Thu Jan 4 11:47:50 2018



*** Panic Report ***

Machine-check capabilities: 0x0000000001000c17

family: 6 model: 62 stepping: 4 microcode: 1064

signature: 0x306e4

Intel(R) Xeon(R) CPU E5-1650 v2 @ 3.50GHz

23 error-reporting banks

Processor 0: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC20_STATUS(0x451): 0xbe200000000b110a

IA32_MC20_ADDR(0x452): 0x00000006c4133e00

IA32_MC20_MISC(0x453): 0x00fe285088800086

Processor 1: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC20_STATUS(0x451): 0xbe200000000b110a

IA32_MC20_ADDR(0x452): 0x00000006c4133e00

IA32_MC20_MISC(0x453): 0x00fe285088800086

Processor 2: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC20_STATUS(0x451): 0xbe200000000b110a

IA32_MC20_ADDR(0x452): 0x00000006c4133e00

IA32_MC20_MISC(0x453): 0x00fe285088800086

Processor 3: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC20_STATUS(0x451): 0xbe200000000b110a

IA32_MC20_ADDR(0x452): 0x00000006c4133e00

IA32_MC20_MISC(0x453): 0x00fe285088800086

Processor 4: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC20_STATUS(0x451): 0xbe200000000b110a

IA32_MC20_ADDR(0x452): 0x00000006c4133e00

IA32_MC20_MISC(0x453): 0x00fe285088800086

Processor 5: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC20_STATUS(0x451): 0xbe200000000b110a

IA32_MC20_ADDR(0x452): 0x00000006c4133e00

IA32_MC20_MISC(0x453): 0x00fe285088800086

Processor 6: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC20_STATUS(0x451): 0xbe200000000b110a

IA32_MC20_ADDR(0x452): 0x00000006c4133e00

IA32_MC20_MISC(0x453): 0x00fe285088800086

Processor 7: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC20_STATUS(0x451): 0xbe200000000b110a

IA32_MC20_ADDR(0x452): 0x00000006c4133e00

IA32_MC20_MISC(0x453): 0x00fe285088800086

Processor 9: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC20_STATUS(0x451): 0xbe200000000b110a

IA32_MC20_ADDR(0x452): 0x00000006c4133e00

IA32_MC20_MISC(0x453): 0x00fe285088800086

Processor 10: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC20_STATUS(0x451): 0xbe200000000b110a

IA32_MC20_ADDR(0x452): 0x00000006c4133e00

IA32_MC20_MISC(0x453): 0x00fe285088800086

Processor 11: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC20_STATUS(0x451): 0xbe200000000b110a

IA32_MC20_ADDR(0x452): 0x00000006c4133e00

IA32_MC20_MISC(0x453): 0x00fe285088800086

panic(cpu 8 caller 0xffffff8013d6fd1a): "Double fault at 0xffffff8013c029a8, registers:\n" "CR0: 0x0000000080010033, CR2: 0x00000203ae1e3fa8, CR3: 0x00000006f25ed0fc, CR4: 0x00000000001626e0\n" "RAX: 0xffffff8013906020, RBX: 0x0000000000000012, RCX: 0xffffff8069d53a10, RDX: 0x0000000000000008\n" "RSP: 0x00000203ae1e3fb0, RBP: 0x0000000000000000, RSI: 0x000000000000001b, RDI: 0x000002007d5731e0\n" "R8: 0x0000000000000000, R9: 0x0000000000000000, R10: 0x0000000000000000, R11: 0x0000000000000000\n" "R12: 0x00000203ae1e3fb0, R13: 0x0000000000000000, R14: 0x0000000000000000, R15: 0x000002007d5731e0\n" "RFL: 0x0000000000210002, RIP: 0xffffff8013c029a8, CS: 0x0000000000000008, SS: 0x0000000000000000\n" "Error code: 0x0000000000000000\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-4570.31.3/osfmk/i386/trap_native.c:168

Backtrace (CPU 8), Frame : Return Address

0xffffff8013950010 : 0xffffff8013c505f6

0xffffff8013950060 : 0xffffff8013d7d604

0xffffff80139500a0 : 0xffffff8013d6f0f9

0xffffff8013950120 : 0xffffff8013c02120

0xffffff8013950140 : 0xffffff8013c5002c

0xffffff8013950270 : 0xffffff8013c4fdac

0xffffff80139502d0 : 0xffffff8013d7acc8

0xffffff8013950320 : 0xffffff8013c5015a

0xffffff8013950370 : 0xffffff8013d7d604

0xffffff80139503b0 : 0xffffff8013d6f0f9

0xffffff8013950430 : 0xffffff8013c02120

0xffffff8013950450 : 0xffffff8013c5002c

0xffffff8013950580 : 0xffffff8013c4fdac

0xffffff80139505e0 : 0xffffff8013d6fd1a

0xffffff80139506d0 : 0xffffff8013c029dd



BSD process name corresponding to current thread: Adobe Desktop Se



Mac OS version:

17C88



Kernel version:

Darwin Kernel Version 17.3.0: Thu Nov 9 18:09:22 PST 2017; root:xnu-4570.31.3~1/RELEASE_X86_64

Kernel UUID: 87641697-A3DD-30C4-B010-E65ECE57550B

Kernel slide: 0x0000000013800000

Kernel text base: 0xffffff8013a00000

__HIB text base: 0xffffff8013900000

System model name: MacPro6,1 (Mac-F60DEB81FF30ACF6)



System uptime in nanoseconds: 98563566764

last loaded kext at 91035941260: com.apple.filesystems.smbfs 3.2 (addr 0xffffff7f9a4c2000, size 434176)

loaded kexts:

com.apple.filesystems.smbfs 3.2

com.apple.driver.AppleGraphicsDevicePolicy 3.16.21

com.apple.AGDCPluginDisplayMetrics 3.16.2

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHV 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.driver.AppleMCCSControl 1.5.3

com.apple.iokit.IOBluetoothSerialManager 6.0.2f2

com.apple.kext.AMDFramebuffer 1.6.0

com.apple.driver.AGPM 110.23.24

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.pmtelemetry 1

com.apple.driver.AppleHDAHardwareConfigDriver 280.12

com.apple.kext.AMDRadeonX4000 1.6.0

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHDA 280.12

com.apple.driver.eficheck 1

com.apple.driver.AirPort.BrcmNIC-MFG 1220.28.1a3

com.apple.kext.AMD7000Controller 1.6.0

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleThunderboltIP 3.1.1

com.apple.iokit.AppleBCM5701Ethernet 10.3.1

com.apple.driver.AppleLPC 3.1

com.apple.driver.AirPort.BrcmNIC 1220.28.1a3

com.apple.driver.AppleMGPUPowerControl 3.16.21

com.apple.iokit.IOBluetoothUSBDFU 6.0.2f2

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleIntelMCEReporter 107

com.apple.driver.AppleFIVRDriver 4.1.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.filesystems.autofs 3.0

com.apple.filesystems.apfs 748.31.8

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.filesystems.hfs.kext 407.30.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.BootCache 40

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.driver.AppleAHCIPort 329

com.apple.driver.AppleACPIEC 6.1

com.apple.driver.AppleACPIButtons 6.1

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 220.0.0

com.apple.nke.applicationfirewall 183

com.apple.security.TMSafetyNet 8

com.apple.security.quarantine 3

com.apple.IOBufferCopyEngineTest 1

com.apple.driver.AppleIntelCPUPowerManagement 220.0.0

com.apple.kext.AMDRadeonX4030HWLibs 1.0

com.apple.iokit.IOTimeSyncFamily 650.5

com.apple.driver.AppleSSE 1.0

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IOAcceleratorFamily2 376.6

com.apple.iokit.IOSurface 209.2.2

com.apple.driver.DspFuncLib 280.12

com.apple.kext.OSvKernDSPLib 526

com.apple.kext.AMDSupport 1.6.0

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.AppleGPUWrangler 3.16.2

com.apple.AppleGraphicsDeviceControl 3.16.21

com.apple.driver.AppleHDAController 280.12

com.apple.iokit.IOHDAFamily 280.12

com.apple.iokit.IOAudioFamily 206.5

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IOEthernetAVBController 1.1.0

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleGraphicsControl 3.16.21

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 517.22

com.apple.kext.AMDRadeonX4000HWServices 1.6.0

com.apple.iokit.IOGraphicsFamily 517.22

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleThunderboltEDMSink 4.1.2

com.apple.driver.AppleThunderboltDPOutAdapter 5.0.2

com.apple.kext.triggers 1.0

com.apple.driver.AppleHIDKeyboard 203

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.2f2

com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.2f2

com.apple.iokit.IOBluetoothHostControllerTransport 6.0.2f2

com.apple.iokit.IOBluetoothFamily 6.0.2f2

com.apple.driver.usb.IOUSBHostHIDDevice 1.2

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2

com.apple.driver.usb.AppleUSBHub 1.2

com.apple.iokit.IONetworkingFamily 3.4

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleThunderboltDPInAdapter 5.0.2

com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.driver.AppleXsanScheme 3

com.apple.driver.AppleThunderboltNHI 4.5.6

com.apple.iokit.IOThunderboltFamily 6.6.3

com.apple.iokit.IOAHCIBlockStorage 301.20.1

com.apple.driver.AppleUSBMergeNub 900.4.1

com.apple.driver.usb.AppleUSBXHCIPCI 1.2

com.apple.driver.usb.AppleUSBXHCI 1.2

com.apple.driver.usb.AppleUSBEHCIPCI 1.2

com.apple.driver.usb.AppleUSBEHCI 1.2

com.apple.iokit.IOAHCIFamily 288

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleUSBHostMergeProperties 1.2

com.apple.driver.AppleEFINVRAM 2.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.driver.AppleEFIRuntime 2.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.iokit.IOBufferCopyEngineFamily 1

com.apple.driver.DiskImages 480.30.2

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleEffaceableStorage 1.0

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleUSBTDM 439.30.4

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.iokit.IOUSBMassStorageDriver 140.30.1

com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.2

com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.2

com.apple.iokit.IOStorageFamily 2.1

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.2

com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleSEPManager 1.0.1

com.apple.driver.IOSlaveProcessor 1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleACPIPlatform 6.1

com.apple.driver.AppleSMCRTC 1.0

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.Libm 1

com.apple.kec.corecrypto 1.0



EOF

 

[pl1984]

Ok...new GPUs didn´t help (see crash report below). Apple now wants me to do a clean install on the internal hard drive - AGAIN! - to see if the issue can be reproduced without any third party apps installed what so ever. I am getting increasingly more frustrated here....any ideas?

I would have bet money on the GPUs. From what I recall you've tried all the troubleshooting steps I would recommend. At this point the only thing left is to try swapping parts, parts which you're unlikely to have. Since this system is out of warranty my recommendation is to work with Apple and follow their advice. Doing so may lead them to fix it at no cost to you.

Good luck.

 

[Tore Jonssen]

With all peripherals disconnected apart from keyboard, mouse and monitor I am getting panics during install. Installation process stops with an estimate of 24 minutes left, the Mac reboots, gives me the «your computer restarted...» message and restarts the install. After several failed attempts it gave me the attached error report.
Hardware test does not find any errors and install from external install disk yields same results (installation stops at approx 24 minutes left).
Ideas?

 

[pl1984]

With all peripherals disconnected apart from keyboard, mouse and monitor I am getting panics during install. Installation process stops with an estimate of 24 minutes left, the Mac reboots, gives me the «your computer restarted...» message and restarts the install. After several failed attempts it gave me the attached error report.
Hardware test does not find any errors and install from external install disk yields same results (installation stops at approx 24 minutes left).
Ideas?

I'm not sure there is much left that you can do. The only things I can think of is to pull the CPU and SSD to inspect, clean, and reseat. If you have spares of each you could try installing the spares.

Are you still working with Apple on this issue?

 

[Tore Jonssen]

I'm not sure there is much left that you can do. The only things I can think of is to pull the CPU and SSD to inspect, clean, and reseat. If you have spares of each you could try installing the spares.

Are you still working with Apple on this issue?

Yes, I am still working with Apple. Finally got to installing Mavericks through internet recovery and have successfully managed to upgrade the install to High Sierra. Fingers crossed, but I am not optimistic here. Testing now...

 

[pl1984]

Yes, I am still working with Apple. Finally got to installing Mavericks through internet recovery and have successfully managed to upgrade the install to High Sierra. Fingers crossed, but I am not optimistic here. Testing now...

I would take direction from them. From what I can tell there's little you can do so follow their directions and, hopefully, they'll repair it at no cost.

 

[bream2]

Could it be that your SSD is acting up because of thermal problems ? (or the PCI - RAID)
I have read elsewhere, that this problem can occur when SSDs get too hot, some flash-chips partially fail and can cause a crash.

 

[Tore Jonssen]

Could it be that your SSD is acting up because of thermal problems ? (or the PCI - RAID)
I have read elsewhere, that this problem can occur when SSDs get too hot, some flash-chips partially fail and can cause a crash.

Might be. I am still getting kernel panics and I am completely at loss here. Bringing the Mac back to the authorized reseller on Monday, hopefully they should be able to figure it out this time around...

 

[ActionableMango]

At this point I'm 100% sure you have bum hardware of some kind.

I feel bad for you to have these problems, but at least everyone is still working with you outside of warranty.

 

[Tore Jonssen]

Ok, after a lot of back and forth with Apple, the repair shop took the machine back in. They replaced the motherboard, input-output board AND the CPU board for the total cost of 0. Which means I now have a more or less spanking new computer. The kernel panics are gone and I am once again a happy customer.

 

[pl1984]

Congratulations! I've heard many stories of Apple repairing out of warranty systems at no cost. This is the reason why Apple consistently receives top marks for customer service.

 

[Squuiid]

Ok, after a lot of back and forth with Apple, the repair shop took the machine back in. They replaced the motherboard, input-output board AND the CPU board for the total cost of 0. Which means I now have a more or less spanking new computer. The kernel panics are gone and I am once again a happy customer.

Congrats! And thanks for the update. Well done for persevering and getting Apple to do the right thing.

 

[pl1984]

Congrats! And thanks for the update. Well done for persevering and getting Apple to do the right thing.

What do you mean by "getting Apple to do the right thing"?

 

[Squuiid]

What do you mean by "getting Apple to do the right thing"?

Fix a machine which has been plagued by problems and cost a small fortune for free.

 

[pl1984]

Fix a machine which has been plagued by problems and cost a small fortune for free.

Aside from the video card issue, which Apple already replaced for free, what other known problems are plaguing the nMP?

 

[MarkJames68]

Aside from the video card issue, which Apple already replaced for free, what other known problems are plaguing the nMP?

I hear there is a susceptibility to cat vomit....

 

[uller6]

I hear there is a susceptibility to cat vomit....

Both of mine prefer to vomit on my desk chair instead.

 

[pat500000]

ladies and gentlemen, this is why you need warranty. Why don't you get yourself cMP 2010-12 model?

 

[AidenShaw]

Aside from the video card issue, which Apple already replaced for free, what other known problems are plaguing the nMP?

There are quite few reports that multiple GPU replacements have failed to fix the issue. (Whether the replacement GPUs are faulty, or whether there are other issues, is not known.)
[doublepost=1516930048][/doublepost]

I hear there is a susceptibility to cat vomit....

Both of mine prefer to vomit on my desk chair instead.

Let's keep hurling kittens in the other thread....

 

[dbeall]

Ok, after a lot of back and forth with Apple, the repair shop took the machine back in. They replaced the motherboard, input-output board AND the CPU board for the total cost of 0. Which means I now have a more or less spanking new computer. The kernel panics are gone and I am once again a happy customer.

[doublepost=1546992982][/doublepost]So, did this finally fix all of your issues? I have been plagued with 2013 Mac Pro kernel panics for a long time staring in 2016. Apple replaced, at their expense, the graphics cards and the logic board two times and nothing ever changed. I just learned to live with tried to avid things that would start kernel panics. But I can't even run iTunes or it will cause a kernel panic. I can run Lightroom and Photoshop which but even importing too many photos form compact flash cards can cause a panic. That's because when Photos auto-launches, if I don't quit it fast enough it will cause the kernel panic/ crash/ restart. I am finally fed up with it though and was going o take it back in and demand a new machine.