Logitech Mouse & MBP Kernel Panic (Request to Restart)

[MacGiver]

Hi all, i understood some had the same feeling...i bought the VX Nano yesterday in Paris Apple Expo and installed the latest Logitech Control Center (LCC 2.2.2). Since then my computer asked me to restart 2 times within a few hours...a shade came down the screen and i was asked to restart holding the power button (it was listed in several languages).

Have you experience that? Is that a Kernel Panic? Did someone try to remove the LCC and it solved the issue? is a Kernel panic like this needs MPB repair or OS reinstall or finding the culprit SW and desinstalling would solve the issue?

Thanks for your help & thoughts.
X

 

[fistful]

That would indeed be a Kernel Panic. If LLC is in fact what is causing it uninstalling it will surely solve the problem. You will not need to repair the MBP or reinstall the OS if LLC is the source of the panic.

You could try booting in Safe-mode (holding shift while booting) which will prevent LLC from loading. If the kernel panics no longer persist then you've probably found the culprit.

 

[MacGiver]

The log after restarting:

panic(cpu 0 caller 0x001A4A55): Unresolved kernel trap (CPU 0, Type 14=page fault), registers:
CR0: 0x80010033, CR2: 0x00000000, CR3: 0x01327000, CR4: 0x000006e0
EAX: 0x041574e0, EBX: 0x00000028, ECX: 0x004b0958, EDX: 0x04466e40
CR2: 0x00000000, EBP: 0x258a3c48, ESI: 0x00000005, EDI: 0x0416dc40
EFL: 0x00010202, EIP: 0x00000000, CS: 0x00000008, DS: 0x00000010

Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x258a3a18 : 0x128d08 (0x3cc0ec 0x258a3a3c 0x131de5 0x0)
0x258a3a58 : 0x1a4a55 (0x3d2524 0x0 0xe 0x3d1d48)
0x258a3b68 : 0x19aeb4 (0x258a3b80 0x202 0x258a3bd8 0x1416ad)
0x258a3c48 : 0x3c1e4a (0x416dc40 0x4142f00 0x0 0x3c20a5)
0x258a3c68 : 0x3c2840 (0x4142f00 0x0 0x0 0x0)
0x258a3ca8 : 0x3c28ad (0x4142f00 0x42de940 0x5a24200 0x1628d8)
0x258a3ce8 : 0x3875d8 (0x4131cc0 0x0 0x258a3d28 0x3c1fb8)
0x258a3d08 : 0x38adf7 (0x4112100 0x43e3b40 0x0 0x4112100)
0x258a3d28 : 0x3b23e4 (0x4112100 0x43e3b40 0x258a3d58 0x3bef8f)
0x258a3d78 : 0x188511 (0x4112100 0x50418b4 0x50418c8 0x11cc32)
0x258a3db8 : 0x12b4c3 (0x5dd1eb4 0x5041898 0x0 0x0)
0x258a3df8 : 0x124b17 (0x5dd1e00 0x0 0x18 0x258a3edc)
0x258a3f08 : 0x195a42 (0x258a3f44 0x0 0x0 0x0)
0x258a3fc8 : 0x19b32e (0x4ce6ce0 0x0 0x19e0b5 0x4ce6ce0) No mapping exists for frame pointer
Backtrace terminated-invalid frame pointer 0xb011e448

Kernel version:
Darwin Kernel Version 8.10.3: Wed Jun 27 23:29:36 PDT 2007; root:xnu-792.23.3~1/RELEASE_I386

Model: MacBookPro3,1, BootROM MBP31.0070.B02, 2 processors, Intel Core 2 Duo, 2.2 GHz, 2 GB
Graphics: GeForce 8600M GT, GeForce 8600M GT, PCIe, 128 MB
Memory Module: BANK 0/DIMM0, 1 GB, DDR2 SDRAM, 667 MHz
Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x87), 1.1.9.3
Bluetooth: Version 1.9.1f18, 2 service, 0 devices, 1 incoming serial ports
Network Service: Ethernet intégré, Ethernet, en0
PCI Card: pci168c,24, sppci_othernetwork, PCI Slot 5
Serial ATA Device: FUJITSU MHW2160BHPL, 149.05 GB
Parallel ATA Device: MATSHITADVD-R UJ-857E
USB Device: Built-in iSight, Apple Inc., Up to 480 Mb/sec, 500 mA
USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, Up to 12 Mb/sec, 500 mA
USB Device: IR Receiver, Apple Computer, Inc., Up to 1.5 Mb/sec, 500 mA
USB Device: Bluetooth USB Host Controller, Apple, Inc., Up to 12 Mb/sec, 500 mA

 

[bousozoku]

You might check the console and system logs for more information but since LCC added (Unsanity's?) APE hack, things haven't been quite as stable.

 

[wassabie]

I have the VX Nano and have experienced the same problems. Specifically, when I turn off the mouse or the mouse goes into standby, it would cause a kernal attack and force me to restart. I have lost a lot of important data and time because of this. I have been in contact with the Logitech support about this issue. They have said that they have recognized this problem and are "working on it". In the mean time, I have uninstalled LCC (thus loosing all the additional features of the mouse). I have not had any crashes since then. Even though they list that this product is mac compatible, I don't think that Logitech really tested mac compatibility when releasing this product

 

[bousozoku]

I have the VX Nano and have experienced the same problems. Specifically, when I turn off the mouse or the mouse goes into standby, it would cause a kernal attack and force me to restart. I have lost a lot of important data and time because of this. I have been in contact with the Logitech support about this issue. They have said that they have recognized this problem and are "working on it". In the mean time, I have uninstalled LCC (thus loosing all the additional features of the mouse). I have not had any crashes since then. Even though they list that this product is mac compatible, I don't think that Logitech really tested mac compatibility when releasing this product

You have an Intel-based machine, right?

I'm betting that most people who have them are those experiencing the kernel panics. I'm also betting that Logitech is too cheap to buy one of the machines so that they can test their products properly.

 

[MacGiver]

I have uninstalled LCC and since then no more kernel panic...what a shame claiming that Logitech mousse which are in my opinion the best on the markt are not mac compatible as stated on the paper...

I do not kow if i will simply return the mousse or wait for a hypotetic SW update...

X

 

[bousozoku]

You could use third party products. If you do a search on USB Overdrive through MacRumors, you could learn more about that product and another that's available.