iPhone 14 Pro Max Losing your iPhone and Apple Care+

[vine-boating]

I know this may sound like a stupid question but what are the exact steps to take if you lose your iPhone/iPhone gets stolen.

I just took out Apple Care Plus Theft and Loss for my new 14 Pro Max. I have read that AIG (who deal with the theft and loss) can be a headache to deal with so I want to make sure I know what to do if the unfortunate was to happen...

I am guessing the first thing I would do is call my network provider to block my SIM card? I have Find My iPhone enabled, so is there anything I need to do on Apple's end?

 

[spikeymike]

iPhone Theft and Loss Claims - Official Apple Support

Is your iPhone lost or stolen? File a claim for an iPhone replacement if it’s covered by AppleCare+ with Theft and Loss.

support.apple.com

Start there.

 

[vine-boating]

iPhone Theft and Loss Claims - Official Apple Support

Is your iPhone lost or stolen? File a claim for an iPhone replacement if it’s covered by AppleCare+ with Theft and Loss.

support.apple.com

Start there.

Lol I know that

What I mean is with things like 'find my iPhone'.I read that you have to show proof that you tried to look for the phone etc..
Just making sure I know what to do.

Also how can you sign in with your Apple ID if your phone is lost? Most Apple ID have 2FA where they will send a code to your phone...how will that work if your phone is lost?

 

[kitKAC]

Also how can you sign in with your Apple ID if your phone is lost? Most Apple ID have 2FA where they will send a code to your phone...how will that work if your phone is lost?

Verification code sent to your registered mobile number.

 

[vine-boating]

Verification code sent to your registered mobile number.

How would I have access to it when my phone is lost, that is what I am confused about. The SIM card will be in the phone...
If I have to order another SIM card, it will take a couple of days to come from my mobile provider...?

 

[Hele]

I read that you have to show proof that you tried to look for the phone etc..

I don’t know that you really have to show proof that you looked for it. You just can’t have it in your house as an extra or give it to a friend and claim it’s gone. With FindMy they’re gonna know. 😃

 

[vine-boating]

I don’t know that you really have to show proof that you looked for it. You just can’t have it in your house as an extra or give it to a friend and claim it’s gone. With FindMy they’re gonna know. 😃

Of course not
I have never lost my phone and I pray I never do. I just took out Apple Care incase because I live in London and travel by public transport so I feel I am at greater risk of getting pick pocketed etc..if I was always driving everywhere I wouldn't even take out Apple Care insurance tbh.

 

[kitKAC]

How would I have access to it when my phone is lost, that is what I am confused about. The SIM card will be in the phone...
If I have to order another SIM card, it will take a couple of days to come from my mobile provider...?

Yes, you order a new SIM card or have another trusted device to get codes on.

 

[vine-boating]

Yes, you order a new SIM card or have another trusted device to get codes on.

Oh okay
Didn't know about another trusted device

 

[Hele]

Oh okay
Didn't know about another trusted device

And if you don't have another Apple device, you can list a landline phone number as a trusted place to receive codes. I tried it; you get a phone call and a Siri style voice will read you your code.

 

[Surfsalot]

Bought a 14 pro max now

 

[Hele]

Bought a 14 pro max now

Good choice! I love mine, and I’ve had it only about three months.

 

[Surfsalot]

Good choice! I love mine, and I’ve had it only about three months.

15 max will be same weight as 14 pro likely, big difference.
My 14 pro is 5 months old but I didn't pay anywhere near retail for it.

 

[Hele]

15 max will be same weight as 14 pro likely, big difference.

That’s sweet! And good to know. It would be even better if it was the same weight as the 14! 🍎

 

[MacCheetah3]

Lol I know that

What I mean is with things like 'find my iPhone'.I read that you have to show proof that you tried to look for the phone etc..
Just making sure I know what to do.

Also how can you sign in with your Apple ID if your phone is lost? Most Apple ID have 2FA where they will send a code to your phone...how will that work if your phone is lost?

Locate a device in Find Devices on iCloud.com

In Find Devices on iCloud.com, see the approximate location of your iPhone, iPad, iPod touch, Mac, Apple Watch, AirPods, or Beats product.

support.apple.com

I hadn’t used it in awhile — thankfully, no need — but did a test. I have 2FA enabled on my account and no verification was required. If it matters, I used Safari on my Mac.

You do receive an alert via email:

Dear <person_name>,

Your Apple ID (<email_address>) was used to sign in to iCloud via a web browser.

Date and Time: August 17, 2023, 7:20 AM PDT

If the information above looks familiar, you can ignore this message.

If you have not signed in to iCloud recently and believe someone may have accessed your account, go to Apple ID (https://appleid.apple.com) and change your password as soon as possible.

Apple Support

I’ve redacted my personal info, of course.